Aisha OlatunjiAO
Open to opportunities

Aisha Olatunji

@aisha

Goal-oriented customer service professional with experience in customer relationship management.

Nigeria

I am a goal-oriented individual with experience in customer service and customer relationship management. Throughout my career, I have provided empathetic support to a wide range of clients, identifying and resolving diverse issues. I have also excelled in onboarding and subscription services, ensuring a seamless customer service experience throughout the customer's life cycle.

In addition to my customer service experience, I have delved into entrepreneurship as a marketing/content strategist and operations manager. In this role, I single-handedly ran the day-to-day operations of the business, managing orders, interacting with product suppliers, and creating content that generated leads and drove sales.

Furthermore, my experience as a legal intern and my academic background in law have honed my research and analytical skills, as well as my attention to detail. I am a problem solver with a keen eye for details, making me an asset in any organization.

Experience

Work history, roles, and key accomplishments

OF

Legal intern

Odukoya and co Law Firm

Shadowed Associate Lawyer, attended depositions, and court proceedings, contributing to 20+ cases. Conducted comprehensive legal research, prepared case summaries, and assisted in drafting legal documents, increasing efficiency. Ensured strict adherence to privacy laws, preventing potential breaches and maintaining client confidentiality. Accurately managed and updated case files, improving access

BA

Customer Success Manager and Content Strategist

Bargainbabe.ng

Created and implemented cross-channel social media ad campaigns, resulting in an increase in lead generation and a 25% boost in sales. Managed customer support across various platforms, maintaining a satisfaction rate of over 90%. Created original and engaging content across various social media platforms in order to drive in sales and increase brand visibility. Conducted market research and compe

OL

Customer Support Agent

Outcess Solutions Limited

Analysed customer feedback to enhance services, resulting in a 20% decrease in churn rate within six months. Provided proactive assistance with onboarding and resolved 90% of customer complaints within 24 hours. Identified and resolved minor technical issues swiftly and effectively to ensure seamless operations and enhance user experience. Utilised outbound sales calls to generate leads, contribut

Education

Degrees, certifications, and relevant coursework

Aisha hasn't added their education

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Tech stack

Software and tools used professionally

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Aisha Olatunji - Legal intern - Odukoya and co Law Firm | Himalayas