Open to opportunities

Ozioma Agwu

@oziomaagwu

Message

Results-driven customer care and sales professional with legal expertise.

Nigeria

Message

What I'm looking for

I seek client-focused roles where I can apply sales, CRM, and legal skills to improve retention, drive revenue, and mentor teams.

I am a results-driven customer care and sales professional with a legal background, experienced in client support, sales strategy, and CRM-driven relationship management. I consistently exceed performance targets, manage high-volume inbound and outbound communications, and lead teams to top performance through collaboration and strategic planning.

As a legal practitioner I drafted and negotiated over 200 contracts with a 98% first-draft approval rate and provided research that supported high client success rates. I build and retain large client portfolios, improve customer satisfaction through tailored solutions, and optimize processes to drive sales growth and long-term loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Specialty Life Insurance

Jan 2024 - Jan 2025 (1 year)

Managed 100+ inbound/outbound calls daily, built strong lead relationships, and consistently ranked among top performers while guiding a subgroup to win team competitions and driving successful handoffs to advisors.

Customer Service Cold Calling Lead Generation Telemarketing Sales Strategy Time Management

Sales Representative

Phoenix Lead

Jan 2020 - Jan 2024 (4 years)

Built and managed a 150+ account portfolio with a 90% retention rate, developed customized sales strategies that improved satisfaction by 30%, and achieved 10% growth in underperforming categories.

Sales Account Management Sales Strategy Lead Conversion Customer Relationship Management Performance Optimization

Legal Practitioner

Benchmark

Jan 2016 - Jan 2020 (4 years)

Drafted and negotiated over 200 contracts with a 98% first-draft approval rate and provided legal research that supported a 92% success rate in actionable strategies for corporate and commercial clients.

Contract Drafting Legal Research Negotiation Corporate Law Risk Mitigation & Compliance Document Review

Administrative Assistant

Nigeria Television Authority

Jan 2011 - Jan 2016 (5 years)

Managed 200+ client emails daily with a 90% 24-hour response rate, handled 150+ daily inquiries achieving 92% satisfaction, and supported 50+ monthly meetings improving productivity by 45%.

Administrative Support Client Communication Meeting Coordination Prioritization Office Administration