Open to opportunities

Maimuna Ahmad

@maimunaahmad

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Detail-oriented communicator with experience in legal and customer service.

Nigeria

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What I'm looking for

I am looking for a role that values effective communication and offers opportunities for professional growth.

I am a dedicated professional with over 3 years of experience in legal clerking, customer service, and academic instruction. My background has equipped me with a strong ability to maintain accurate documentation and deliver exceptional client support. I pride myself on my proven ability to manage administrative tasks effectively, foster customer loyalty, and exceed performance metrics in both remote and in-person roles.

In my recent role as a Customer Service Representative at Specialty Life Insurance, I handled over 60 calls daily, achieving a 95% customer satisfaction rate. My efforts in converting cold leads into qualified prospects and maintaining high call documentation accuracy have significantly contributed to the company's success. Additionally, my experience as an Assistant Lecturer has allowed me to engage with students effectively, enhancing their learning experiences and improving class participation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Specialty Life Insurance

Jan 2022 - Jan 2024 (2 years)

Handled 60+ inbound and outbound calls daily, resolving customer inquiries with 95% satisfaction rate. Converted 20% of cold leads into qualified prospects through effective communication and follow-ups. Maintained a 98% call documentation accuracy on CRM platforms.

CRM Software Cold Calling Conflict Resolution Client Relationship Management Effective Communicator

Assistant Lecturer (NYSC)

College of Education

Jan 2022 - Jan 2023 (1 year)

Delivered lectures and tutorials to over 100 students across multiple courses. Designed course outlines, assessments, and grading schemes for assigned modules. Facilitated student-centered discussions that improved class participation by 40%.

Academic Instruction Curriculum Development Public Speaking Time Management

Court Clerk

High Court of Justice

Jan 2013 - Dec 2013 (11 months)

Maintained and organized 100+ legal case files and court records. Typed and proofread over 50 legal documents with high accuracy. Recorded court appearances and proceedings in line with judicial standards.

Legal Documentation Case Management Typing Proofreading Time Management

Education

Degrees, certifications, and relevant coursework

Ibrahim Badamasi Babangida University, Lapai

B.Sc. Sociology, Sociology

Studied sociology at Ibrahim Badamasi Babangida University, Lapai, from 2016 to 2021. Gained a comprehensive understanding of sociological theories and research methods.

Fati Lami College of Law and Mass Communication, Minna

Ordinary National Diploma (OND) in Law, Law

Completed an Ordinary National Diploma in Law at Fati Lami College of Law and Mass Communication, Minna. Acquired foundational knowledge in legal principles and practices.