Open to opportunities

Benedicta Adesua

@benedictaadesua

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Customer service and legal support professional with 4+ years' cross-functional experience.

Nigeria

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What I'm looking for

I seek remote roles combining customer service and legal support with growth, clear processes, and opportunities to apply compliance and client-relations skills.

I am a detail-oriented customer service and legal support professional with over four years of combined experience across banking, customer service, and legal practice. I thrive in high-pressure environments and prioritize discretion, compliance, and excellent client outcomes.

At Wema Bank Plc I resolved inquiries and complaints, improved dispute resolution efficiency by 30%, increased customer retention by 20%, and boosted product uptake by 10%, earning the Zone’s “Service Champion” recognition.

Earlier roles in law firms and corporate legal departments had me drafting contracts, affidavits, supporting litigation, conducting client interviews, and representing clients under supervision, which strengthened my legal drafting and research abilities.

I am organized, strong in communication and conflict resolution, proficient with CRM systems and Microsoft Office, and available to work remotely to deliver reliable, compliant, and client-focused support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Wema Bank Plc

Mar 2021 - Apr 2024 (3 years 1 month)

Delivered customer support that increased retention by 20% and improved dispute resolution efficiency by 30% through process optimization and adherence to compliance protocols.

Customer Relationship Management Conflict Resolution & Compliance CRM Software Microsoft Office Upselling Time Management

Junior Legal Associate

J.K Adefarakan & Associates

Nov 2020 - Feb 2021 (3 months)

Conducted client interviews, drafted contracts and affidavits, and represented clients in court under supervision to support firm litigation work.

Legal Research Litigation Support Court Representation Microsoft Office

Junior Legal Officer

Ibadan Electricity Distribution Company

Feb 2020 - Oct 2020 (8 months)

Supported litigation processes, managed corporate legal documentation, and assisted in contract drafting and basic legal bookkeeping.

Contract Drafting Litigation Support Bookkeeping Legal Research Microsoft Office

Education

Degrees, certifications, and relevant coursework

Nigerian Law School

Barrister at Law, Legal Practice

Completed the Barrister at Law (B.L.) professional program at the Nigerian Law School, Bagauda, Kano, culminating in call to the bar in 2019.

Adekunle Ajasin University

Bachelor of Laws, Law

Activities and societies: Member, Green Law Society; Member, Law Students Society; participated in environmental sensitization programs and moot court exercises.

Earned a Bachelor of Laws (LL.B) with participation in the Green Law Society and Law Students Society and practical advocacy experience through moot court exercises.