Eduardo Filipe Rodrigues Sousa

Provided customer support and technical assistance in a high-volume consumer electronics retail environment, including device diagnostics, repairs, warranties, and after-sales processes. Trained colleagues and managed internal tickets for escalation.

Provided customer support and technical assistance in a high-volume consumer electronics retail environment.
Worked across multiple store sections, supporting customers with product information, purchase advice, troubleshooting and after-sales needs.
Diagnosed and repaired devices through Worten Resolve, including smartphones and consumer electronics.
Handled warranties, repair requests, returns,

Completed freelance work related to 3D design and visual modelling.
Assembled PCs and supported basic hardware configuration and troubleshooting.
Applied multimedia, design and hardware knowledge to practical technical tasks.

Completed an internship focused on 3D design for furniture/kitchen-related visual projects.
Supported the creation and preparation of 3D design materials using multimedia and design tools.
Applied technical and visual design knowledge in a professional environment.

Assisted customers with product information, store support and purchase guidance.
Operated cash register/POS systems and handled payments, returns and basic customer requests.
Supported warehouse and stock-related tasks, including product organisation, replenishment and storage.
Handled and cared for in-store animals for sale.

Provided front-line customer service in a fast-paced food service environment.
Operated cash register/POS systems and handled customer orders and payments.
Supported daily service operations while maintaining customer service standards and team coordination.

German, History, Portuguese, Psychology, Mathematics applied to social science, English, Philosophy.