Looking for a job

Sandro Martins

@sandromartins

Message

I troubleshoot IT hardware and support international customers across gaming, retail, and AR/VR products.

Portugal

Message

I've supported customers for Blizzard Entertainment, Foot Locker, and Meta/Oculus through Teleperformance Portugal, resolving account, purchase, order, refund, platform, and device issues across international markets.

Alongside my customer support work, I've worked as a freelance IT technician since 2013, diagnosing, repairing, and installing computer equipment, building custom PCs, and handling small electrical and appliance repairs.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance Portugal

Jun 2023 - Present (3 years 3 months)

Support players with account, purchase, and platform issues across Blizzard's game portfolio. Diagnose and resolve technical bugs and in-game issues, escalating complex cases when needed, and mentor new colleagues.

Customer Support Troubleshooting Technical Support Mentorship Escalation Management

Current

IT Technician

Current

Self-Employed

Jan 2013 - Present (13 years 8 months)

Diagnose, repair, and install computer equipment for private clients. Build custom PCs to client specifications and perform small repairs on electrical components and home appliances.

Hardware Diagnostics Repair PC Building Electrical Repair

Security Officer / Shift Responsible

Cosmos-SP

Apr 2016 - Mar 2020 (3 years 11 months)

Managed shift operations and coordinated security teams for a corporate building. Acted as central control point, ensuring smooth communication across teams.

Security Operations Team Coordination Shift Management Communication Skills