Open to opportunities

Ana Nicola Anghelus

@ananicolaanghelus

Message

Multilingual customer support specialist skilled in technical troubleshooting.

Portugal

Message

What I'm looking for

I seek a full-time remote support role (35–40+ hrs/week) focused on helpdesk or IT support where I can apply multilingual customer service, grow technical skills, and contribute to a collaborative, process-driven team.

I am a multilingual Customer Support Specialist with hands-on helpdesk experience and a strong background in technical troubleshooting, customer service, and cross-cultural communication. I have supported diverse customers using phone, chat, email, and video and I prioritize empathy and clear resolution.

My practical experience includes operating POS and ticketing systems, maintaining computer labs, and managing 45+ freelance digital commissions end-to-end using industry-standard tools. I am progressing through CompTIA A+ and Security+, Google Cybersecurity, CS50x, and beginner modules on TryHackMe and HackTheBox to deepen my IT and security skills.

I am fully remote-ready, comfortable with EMEA support and multilingual interactions in English, French and Romanian, and I deliver consistent quality under pressure while safeguarding client data and following SOPs.

Experience

Work history, roles, and key accomplishments

Current

Freelance Digital Artist

Current

Self Employed

Feb 2020 - Present (6 years)

Managed 45+ client projects end-to-end delivering custom multimedia assets and maintained secure file, payment and client-data handling practices.

Photoshop GIMP Clip Studio Paint Client Management File Management Version Control

Customer Support Specialist

Le Poké Station

Mar 2025 - May 2025 (2 months)

Communicated accurately with customers from diverse linguistic backgrounds and adapted to peak-demand situations to maintain service quality during high-volume periods.

Multilingual Support Time Management POS Familiarity Ticketing Systems Empathy

Cooked Meals Employee

Metro Riendeau

Jun 2023 - Nov 2023 (5 months)

Prepared inventory and meals for up to 100 customers daily while following SOPs and memorizing 70+ recipes to ensure consistent, timely service.

Food Preparation Inventory Management Time Management Quality Control

Customer Service Associate

McDonald's

Apr 2021 - Dec 2021 (8 months)

Operated POS systems with data-entry precision, averaging 60+ transactions per shift, and resolved customer and workflow issues to improve team productivity under pressure.

Transaction Processing Teamwork

Education

Degrees, certifications, and relevant coursework

Ozias-Leduc Secondary School

High School Diploma, Secondary School

2022 - 2024

Activities and societies: Member of the Tech Club; Troubleshot 15+ weekly technical issues; Graduation Ceremony team lead.

Completed secondary education while participating in Tech Club and leading the graduation ceremony team, troubleshooting technical issues and organizing events.