Open to opportunities

Pedro Reis

@pedroreis3

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IT Support Technician focused on printer, hardware, and customer-focused troubleshooting.

Portugal

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What I'm looking for

I’m looking for an IT Support role where I can solve printer and hardware issues, configure networks, and manage tickets with clear documentation—working directly with customers and teams in a service-minded environment.

I’m a motivated IT Support Technician with practical experience in customer support, printer installation, and hardware and software troubleshooting. I handle support tickets and provide client-facing technical assistance, often through remote support.

In my recent roles, I guided customers through printer installation and network configuration, diagnosed printer software and hardware issues, and delivered step-by-step solutions. I also supported software repairs, updates, and malfunction analysis, keeping documentation clear in every ticket.

I bring a strong communication and service mindset developed through remote support, sales, retail, and hospitality. I’ve supported trust, clarity, service quality, and customer relationship building while problem-solving in real time.

Beyond support work, I’ve contributed to technical problem solving across printer installation, software updates, hardware checks, and troubleshooting. I also have hands-on exposure from internship experience supporting office equipment maintenance and printer repair at customer locations.

Experience

Work history, roles, and key accomplishments

Technical Sales Representative

Ventask

Jul 2025 - Oct 2025 (3 months)

Presented energy products and services, supporting customer prospecting and relationship-building. Performed remote printer setup and network configuration, troubleshooting issues and providing software updates.

Technical Sales Sales Prospecting Relationship Building Remote Support Printer Setups Custom Network Configurations Troubleshooting

Store Operator / Stock Clerk

Continente

Apr 2024 - Oct 2024 (6 months)

Restocked shelves and ensured products were correctly displayed, organised, and accessible to customers. Supported daily store operations by following procedures and collaborating with colleagues.

Store Organisation Customer Service

Customer Support Advisor for HP Portugal

Foundever

Dec 2022 - Aug 2023 (8 months)

Guided customers through printer installation, network configuration, and basic setup. Diagnosed printer software and hardware issues, created and managed support tickets with clear documentation, and provided step-by-step solutions.

Customer Support Printer Installation Custom Network Configurations hardware troubleshooting Malfunction Analysis Remote Support Technical Problem Solving

Waiter — School Cafeteria

Instituto Superior de Gestão e Administração

Mar 2022 - Sep 2022 (6 months)

Responded to customer questions regarding meal preparation and service while coordinating with kitchen staff to ensure accurate and timely order preparation. Assisted customers with order selection and maintained helpful service during daily operations.

Hospitality Customer Service

Office Equipment Technical Support

Beltrão Coelho Equipamentos de Escritório, Lda.

Mar 2017 - Aug 2017 (5 months)

Supported technicians during printer repair and customer-location assistance. Gained practical exposure to office equipment maintenance, troubleshooting, and customer-facing technical service.

Troubleshooting Technical Customer Service Technical Support

Education

Degrees, certifications, and relevant coursework

HP Portugal Foundever

Remote Computer Technician — Level 4, Customer Support

2022 - 2023

Grade: 14/20

Activities and societies: Guided customers through printer installation and network configuration; diagnosed printer software/hardware issues; created and managed support tickets with step-by-step solutions.

Completed a Remote Computer Technician (Level 4) program, equivalent to a Customer Support Advisor role, achieving a final average grade of 14/20.

Escola Secundária c/ 3.º Ciclo Dr. Ginestal Machado

Management and Programming of Computer Systems, Computer Systems Management and Programming

2016 - 2019

Studied Computer Systems Management and Programming at Escola Secundária c/ 3.º Ciclo Dr. Ginestal Machado in Santarém from 2016 to 2019.

Beltrão Coelho (Ribatejo e Oeste) Equipamentos de Escritório, Lda.

Professional Internship, Office Equipment Technical Support

2017 -

Activities and societies: Supported technicians during printer repair and assistance; gained exposure to office equipment maintenance, troubleshooting, and customer-facing technical service.

Completed a professional internship supporting office equipment technicians, including printer repair assistance at customer locations.