At NOS, I handled around 60–70 calls a day on the general line, supporting customers with billing, complaints, credits, contract changes, and service requests. I kept an average handling time of 4 to 5 minutes, with NPS above target in most months.
In my second year at NOS, I joined the first multi-skilled team at my centre, covering both the general and technical support lines. I also worked daily in internal customer management systems through secure VPN access.
As a freelance designer, I manage client relationships from the first contact through delivery and built custom AI tools to automate parts of my workflow. I also completed a design internship at Sonae MC, working with the marketing team and buyers on private-label projects, and an IT support internship at Teklit.
