Open to opportunities

João Linhares

@joolinhares

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Experienced customer service professional skilled in technical support.

Portugal

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What I'm looking for

I seek remote customer-support or technical-support roles where I can solve problems, support customers in English and Portuguese, mentor junior staff, and improve support workflows.

I am an experienced customer service and technical support professional with hands-on experience in call center management, live chat support, and electronic assembly/repair. I deliver efficient problem-solving and strong client satisfaction, supporting English- and Portuguese-speaking customers and mentoring junior staff.

Throughout my career I have worked remotely and on-site in roles that combined technical troubleshooting, database maintenance, and customer relationship management. I bring practical expertise with Photoshop and web tools, conflict resolution, multitasking, and a track record of improving support processes.

Experience

Work history, roles, and key accomplishments

Current

Electronic Production Technician

Current

HFA - GiGroup

Jan 2025 - Present (1 year 5 months)

Performed assembly, repair, testing and packaging of electronic components and products while supporting quality control processes in production.

Testing Repair Quality Control Soldering Packaging Technical Documentation

Technical Support Manager

Manpower

Jan 2022 - Jan 2024 (2 years)

Oversaw call center technical support operations, coordinated staff training and provided escalated support for complex issues to maintain service levels.

Call Center Management Technical Support Staff Training Escalations Troubleshooting Documentation English Portuguese

Live Chat Operator

CarloCasino

Jan 2022 - Dec 2022 (11 months)

Provided live chat support in English, resolving customer issues quickly and updating customer records to maintain accurate databases.

Live Chat Support Customer Service English Multitasking Conflict Resolution Remote Work

Live Chat Operator

Memorias Opulenta

Jan 2021 - Jan 2022 (1 year)

Handled live chat customer inquiries remotely, resolved issues efficiently and maintained customer relationship records and mappings.

Live Chat Support Customer Relationship Management Data Entry Photoshop Remote Support Prioritization Portuguese

Technical Support Manager

Concentrix

Jan 2017 - Jan 2020 (3 years)

Managed technical support for English-market customers, providing personalized assistance and mentoring lower-level staff to improve resolution times and customer satisfaction.

Technical Support Team Leadership Customer Service Troubleshooting Escalation Management English CRM Remote Support

Education

Degrees, certifications, and relevant coursework

HFA - GiGroup

Electronic Production Technician, Electronic Production / Electronics

2025 - 2026

Trained as an Electronic Production Technician with focus on assembly, repair of electronic components, programming of testing, and packaging of products.