João Linhares
@joolinhares
Experienced customer service professional skilled in technical support.
What I'm looking for
I am an experienced customer service and technical support professional with hands-on experience in call center management, live chat support, and electronic assembly/repair. I deliver efficient problem-solving and strong client satisfaction, supporting English- and Portuguese-speaking customers and mentoring junior staff.
Throughout my career I have worked remotely and on-site in roles that combined technical troubleshooting, database maintenance, and customer relationship management. I bring practical expertise with Photoshop and web tools, conflict resolution, multitasking, and a track record of improving support processes.
Experience
Work history, roles, and key accomplishments
Electronic Production Technician
HFA - GiGroup
Jan 2025 - Present (1 year 2 months)
Performed assembly, repair, testing and packaging of electronic components and products while supporting quality control processes in production.
Technical Support Manager
Manpower
Jan 2022 - Jan 2024 (2 years)
Oversaw call center technical support operations, coordinated staff training and provided escalated support for complex issues to maintain service levels.
Live Chat Operator
CarloCasino
Jan 2022 - Dec 2022 (11 months)
Provided live chat support in English, resolving customer issues quickly and updating customer records to maintain accurate databases.
Live Chat Operator
Memorias Opulenta
Jan 2021 - Jan 2022 (1 year)
Handled live chat customer inquiries remotely, resolved issues efficiently and maintained customer relationship records and mappings.
Technical Support Manager
Concentrix
Jan 2017 - Jan 2020 (3 years)
Managed technical support for English-market customers, providing personalized assistance and mentoring lower-level staff to improve resolution times and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
HFA - GiGroup
Electronic Production Technician, Electronic Production / Electronics
2025 - 2026
Trained as an Electronic Production Technician with focus on assembly, repair of electronic components, programming of testing, and packaging of products.
Esprominho
Technician in Management, Computer Systems / Technical Support
2017 - 2020
Completed a technical support management program focusing on support for various electronic devices and employee support at lower levels.
Lycée Charlie Chaplin
Personalized technical support Course, Technical Support
2015 - 2017
Undertook a personalized technical support course covering support for various electronic devices.
Availability
Location
Authorized to work in
Job categories
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