Open to opportunities

Angela Moreira

@angelamoreira

Message

Aspiring computer technician with strong customer service skills.

Portugal

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer service in a supportive and collaborative environment.

I am a dedicated and aspiring computer technician with a solid foundation in computer systems management and programming. My educational background includes a technical degree in Computer Systems Administration and Programming, where I honed my skills in C# programming, HTML/CSS, and hardware and networking. I am passionate about technology and continuously seek to expand my knowledge in this field.

Throughout my professional journey, I have gained valuable experience in customer service roles, including positions as a call center operator and cashier. My time at Concentrix and Foundever allowed me to develop strong problem-solving skills and the ability to assist customers effectively. I pride myself on my communication abilities and my capacity to work well in team environments, always striving to provide exceptional service.

Experience

Work history, roles, and key accomplishments

Call Center Operator

Foundever

Jul 2024 - Present (1 year 3 months)

Assisted customers with travel arrangements, including flights, hotel, and restaurant reservations. Directed calls to appropriate departments, ranging from banking to insurance services.

Customer Support Problem Solving Communication

Call Center Operator

Concentrix

Feb 2023 - Present (2 years 8 months)

Provided customer support and resolved banking-related issues for clients. Utilized conflict resolution skills to de-escalate situations and ensure customer satisfaction.

Customer Service Conflict Resolution Problem Solving Communication

Cashier

BB Food Service

Dec 2022 - Present (2 years 10 months)

Managed cash transactions and customer orders, ensuring accuracy and efficiency. Performed cleaning duties and maintained an organized workspace.

Customer Service

Intern

Euroweg

Apr 2022 - Present (3 years 6 months)

Completed an internship gaining practical experience in a professional environment. Assisted with various tasks and projects, contributing to team objectives.

Teamwork Problem Solving Communication Task Management

Education

Degrees, certifications, and relevant coursework

Emilly Oliveira Academy

Nageldesignerin, Aesthetics

2024 - 2024

Completed a specialized course in nail design. Focused on aesthetic principles and practical techniques for nail care and artistry.

Escola profissional de Serviços de Cidenai

Techniker für Computersystemverwaltung und -programmierung, Computer System Administration and Programming

2019 - 2022

Acquired advanced skills in computer system administration and programming. Developed expertise in managing computer systems and programming applications.