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Edralyn mangonayEM
Open to opportunities

Edralyn mangonay

@edralynmangonay

Detail-oriented professional with experience in sales and healthcare support.

Philippines
Message

What I'm looking for

Seeking a role where I can apply my skills and experience while continuing to grow and adapt to new challenges.

I am a dedicated and adaptable professional with a background in sales and healthcare support. My most recent role as a Chat Operator at Cloudworkers AG has honed my communication skills and attention to detail, while my experience as a Nursing Assistant has taught me the importance of compassionate care and teamwork.

Previously, I worked as a Sales Representative at AVA Manpower Solutions, where I developed strong client relationships and provided tailored solutions. I am committed to delivering high-quality service while maintaining professionalism and confidentiality.

I hold a Bachelor of Science in Accountancy from AMA University and have completed courses in Health Care Assistant from Medline International Institute. I am eager to bring my diverse experience and skills to a new role where I can continue to grow and contribute effectively.

Experience

Work history, roles, and key accomplishments

CA
Current

Chat Operator/Moderator

Cloudworkers AG

Aug 2022 - Oct 2023 (1 year 2 months)

As a chat operator, I specialized in adult chat operations, managing chats, providing tailored responses, and ensuring respectful interactions. I adapted to various conversational styles while maintaining confidentiality and professionalism.

FR
Current

Content Writer & Virtual Assistant

Freelance

Creates engaging content for various platforms, including blogs and social media. Skilled in SEO writing, research, and editing. Manages administrative tasks, customer service, and data entry.

AS

Office Sales Representative

AVA MANPOWER SOLUTIONS

Mar 2021 - Nov 2021 (8 months)

As a freelance sales associate, I sold internet services and assisted companies with recruitment. I focused on understanding client needs and providing tailored solutions while matching candidates with job opportunities, emphasizing communication and customer care.

RH

Nursing Assistant

Rippling River Nursing Homes

Aug 2021 - Aug 2021 (0 months)

I provided compassionate care to the elderly, assisting with daily activities and personal hygiene. I monitored vital signs and built strong relationships with patients and their families, emphasizing teamwork and communication in quality care.

Education

Degrees, certifications, and relevant coursework

AMA University logoAU

AMA University

Bachelor of Science, Accountancy

2023 - 2024

Currently enrolled in a Bachelor of Science in Accountancy program, developing skills in financial management and accounting principles.

Saint Louis University logoSU

Saint Louis University

Bachelor of Science, Psychology

2023 -

Pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes.

UC

University of the Cordilleras

Senior High School, Humanities and Social Sciences

2021 - 2023

Completed Senior High School with a focus on Humanities and Social Sciences, gaining foundational knowledge in various social disciplines.

Tech stack

Software and tools used professionally

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Edralyn mangonay - Chat Operator/Moderator - Cloudworkers AG | Himalayas