Edralyn mangonay
@edralynmangonay
Detail-oriented professional with experience in sales and healthcare support.
What I'm looking for
I am a dedicated and adaptable professional with a background in sales and healthcare support. My most recent role as a Chat Operator at Cloudworkers AG has honed my communication skills and attention to detail, while my experience as a Nursing Assistant has taught me the importance of compassionate care and teamwork.
Previously, I worked as a Sales Representative at AVA Manpower Solutions, where I developed strong client relationships and provided tailored solutions. I am committed to delivering high-quality service while maintaining professionalism and confidentiality.
I hold a Bachelor of Science in Accountancy from AMA University and have completed courses in Health Care Assistant from Medline International Institute. I am eager to bring my diverse experience and skills to a new role where I can continue to grow and contribute effectively.
Experience
Work history, roles, and key accomplishments
Chat Operator/Moderator
Cloudworkers AG
Aug 2022 - Oct 2023 (1 year 2 months)
As a chat operator, I specialized in adult chat operations, managing chats, providing tailored responses, and ensuring respectful interactions. I adapted to various conversational styles while maintaining confidentiality and professionalism.
AI Trainer & Content Evaluator
Freelance
Trains and evaluates AI models, ensuring high-quality outputs. Specializes in content moderation, prompt engineering, and AI training. Experienced in reviewing and optimizing AI-generated responses.
Content Writer & Virtual Assistant
Freelance
Creates engaging content for various platforms, including blogs and social media. Skilled in SEO writing, research, and editing. Manages administrative tasks, customer service, and data entry.
Office Sales Representative
AVA MANPOWER SOLUTIONS
Mar 2021 - Nov 2021 (8 months)
As a freelance sales associate, I sold internet services and assisted companies with recruitment. I focused on understanding client needs and providing tailored solutions while matching candidates with job opportunities, emphasizing communication and customer care.
Nursing Assistant
Rippling River Nursing Homes
Aug 2021 - Aug 2021 (0 months)
I provided compassionate care to the elderly, assisting with daily activities and personal hygiene. I monitored vital signs and built strong relationships with patients and their families, emphasizing teamwork and communication in quality care.
Nurse Assistant & Office Sales Assistant
AVA Manpower Services
Assisted in basic patient care and medical support. Provided administrative support in an office setting.
Customer Service Representative
Concentrix Baguio
Handled financial accounts, assisting customers with inquiries and transactions. Provided high-level customer support and problem resolution.
Chat Moderator
NMS, Cloud Workers
Moderated online conversations, ensuring compliance with platform guidelines. Engaged with users while filtering inappropriate content. Managed multiple chat interactions efficiently.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science, Accountancy
2023 - 2024
Currently enrolled in a Bachelor of Science in Accountancy program, developing skills in financial management and accounting principles.
Saint Louis University
Bachelor of Science, Psychology
2023 -
Pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes.
University of the Cordilleras
Senior High School, Humanities and Social Sciences
2021 - 2023
Completed Senior High School with a focus on Humanities and Social Sciences, gaining foundational knowledge in various social disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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