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ferlea gundaya

@ferleagundaya

Message

Dedicated chat support specialist with 10+ years of customer service and administrative expertise.

Philippines

Message

What I'm looking for

I’m seeking a remote chat support position where I can offer customer service and troubleshooting support, using my strong communication skills, high-accuracy data entry, and reliable use of tools like Google Workspace and Microsoft Office.

I’m a dedicated, detail-oriented professional with 10+ years of administrative experience and strong customer service background. I communicate professionally in English through clear reports and email correspondence, bringing reliability to every interaction.

Across my roles, I’ve supported customers with troubleshooting and day-to-day inquiries, while also managing schedules and documents with high accuracy. I’ve assisted in orientations and training sessions, strengthening my presentation and support skills.

I’m especially effective with data handling and online tools, including Google Workspace and Microsoft Office. I’m seeking a remote chat support position where I can deliver responsive customer service and confident troubleshooting support.

Experience

Work history, roles, and key accomplishments

Administrative Aide

Department of Environment and Natural Resources

Jun 2014 - Jan 2024 (9 years 7 months)

Communicated professionally in English through reports and email correspondence, and supported orientations and training sessions. Managed schedules and documents with high accuracy while multitasking across administrative needs.