Malavikka Ramo

I’m a detail-oriented, highly organized professional with over 1 year and 8 months of experience in customer service, document review, and chat support. I’m recognized as a top-performing agent, and I’ve supported training experience while staying calm under pressure.

I’m tech-savvy and reliable, and I bring strong administrative and virtual assistance support to businesses—especially through tasks that require accuracy, eligibility checks, and strict confidentiality. In my roles, I’ve provided support via live chat, managed customer communication, processed orders, and resolved issues while maintaining high satisfaction ratings.

I’m comfortable handling multiple chats simultaneously and staying KPI-focused, including meeting and exceeding performance targets. I’ve also supported new hires through their nesting seasons, and I use tools like MS Office, Zoom, Slack, and Google Workspace, along with document review workflows to ensure sensitive information is handled correctly.