Malavikka Ramo
@malavikkaramo
Detail-oriented chat support specialist who resolves customer issues with accuracy and speed.
What I'm looking for
I’m a detail-oriented, highly organized professional with over 1 year and 8 months of experience in customer service, document review, and chat support. I’m recognized as a top-performing agent, and I’ve supported training experience while staying calm under pressure.
I’m tech-savvy and reliable, and I bring strong administrative and virtual assistance support to businesses—especially through tasks that require accuracy, eligibility checks, and strict confidentiality. In my roles, I’ve provided support via live chat, managed customer communication, processed orders, and resolved issues while maintaining high satisfaction ratings.
I’m comfortable handling multiple chats simultaneously and staying KPI-focused, including meeting and exceeding performance targets. I’ve also supported new hires through their nesting seasons, and I use tools like MS Office, Zoom, Slack, and Google Workspace, along with document review workflows to ensure sensitive information is handled correctly.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conectys
Jul 2024 - Feb 2026 (1 year 7 months)
Reviewed sensitive customer documents with strict confidentiality, supported new hires, and communicated effectively in English. Met and exceeded KPIs while using collaboration and video tools to deliver consistent service.
Chat Support Specialist
Dynamiks Solution
Mar 2022 - Jul 2022 (4 months)
Assisted customers via live chat, managed email communications, and processed orders while resolving issues to maintain high satisfaction ratings. Handled multiple chats simultaneously with strong attention to detail.
Education
Degrees, certifications, and relevant coursework
Andres Soriano Colleges of Bislig
Junior High School Graduate, Junior High School
Activities and societies: With High Honors.
Completed Junior High School at Andres Soriano Colleges of Bislig, graduating with high honors.
Andres Soriano Colleges of Bislig
Senior High School Graduate, Senior High School (STEM)
2022 - 2023
Activities and societies: Best in Research Project, Best in Capstone Project, With High Honors.
Completed Senior High School (STEM strand) at Andres Soriano Colleges of Bislig in Cabantian, Buhangin, Davao, graduating with high honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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