Open to opportunities

Edidiong Aniefiok

@edidionganiefiok

Message

Customer service and sales professional driving client retention and revenue growth.

Nigeria

Message

What I'm looking for

I seek a client-focused role where I can use CRM expertise, sales ability, and cross-functional collaboration to improve retention and drive revenue growth.

I am a customer service and sales professional with extensive experience in banking, financial services, and telecommunications, focused on delivering exceptional client experiences and achieving revenue targets.

At Citi Bank (outsourced via Redcouch Ltd) I managed complex customer inquiries, supported cross-functional escalations across loan servicing, underwriting, claims, compliance and legal, and contributed to improved retention and operational efficiency.

Previously, I generated sales through outbound and inbound telesales, used CRM systems to manage leads and performance, trained new agents, and consistently exceeded monthly and quarterly targets.

I bring strong communication, problem-solving, negotiation, and technical troubleshooting skills, combined with hands-on experience onboarding clients and supporting field marketing to grow client bases.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Citi Bank

Mar 2022 - Aug 2025 (3 years 5 months)

Managed account inquiries, resolved complaints, and processed account modifications while cross-selling financial products; collaborated with loan servicing, underwriting, claims, compliance, and legal teams to improve retention and operational efficiency.

Customer Service CRM Cross Selling Escalation Management Communication

Telesales & Customer Experience Specialist

Unateus

Jan 2020 - Feb 2022 (2 years 1 month)

Generated sales via inbound/outbound calls, used CRM to manage leads, achieved and exceeded monthly targets, and supported training/onboarding to improve team performance.

Telesales CRM Lead Generation Upselling Sales Presentations Customer Support Training Market Research

Customer Service & Sales Rep

Mark Anthony Financial Services

Jan 2018 - Dec 2019 (1 year 11 months)

Onboarded clients and promoted loans, savings, insurance, and investments; resolved issues via CRM and contributed to a 10% increase in client retention through relationship management.