Open to opportunities

Mary Okere

@maryokere

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Customer service and sales professional driving satisfaction and revenue growth.

Nigeria

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What I'm looking for

I am seeking a customer-focused role where I can use CRM expertise and sales skills to improve retention, mentor teams, and drive measurable revenue and satisfaction improvements.

I am a dynamic customer service and sales professional with over six years' experience supporting global markets, resolving customer concerns, and consistently exceeding sales targets. I leverage Salesforce, Siebel, and Zoho CRM to manage relationships, track metrics, and streamline service delivery while mentoring teams and improving retention.

My background spans call center sales, virtual assistance, and business development across Nigeria, Ghana, and the USA, with measurable results such as a 95% client satisfaction rate and a 30–50% improvement in retention or sales performance. I bring strong organizational skills, conflict-resolution ability, and a focus on implementing practical solutions that enhance efficiency and customer loyalty.

Experience

Work history, roles, and key accomplishments

Client Service Support / Sales

Credit Saint LLC

Sep 2024 - Sep 2025 (1 year)

Responded to customer inquiries and resolved account and billing issues, maintaining a 95% client satisfaction rate and improving service efficiency through cross-functional collaboration.

Salesforce Zoho CRM Customer Support Cross Functional Collaboration Customer Satisfaction Financial Services

Call Center Representative / Sales

Calls Experts

Apr 2023 - Sep 2024 (1 year 5 months)

Conducted outbound calls to pre-qualify clients for life insurance and final expense plans, improved retention by 30% and consistently exceeded monthly sales targets.

Telemarketing Sales Customer Retention Complaint Handling Insurance Sales Outbound Calling CRM

Business Development Assistant

Douglas Arthur Limited

Mar 2022 - Apr 2023 (1 year 1 month)

Managed correspondence, scheduling, and travel logistics for senior management and drafted contracts, purchase orders, and business reports to support strategic operations.

Virtual Assistance Scheduling Travel Coordination Contract Drafting Report Writing Administrative Support Business Operations Microsoft Office

Customer Care Representative

Globacom

Jul 2016 - May 2020 (3 years 10 months)

Resolved billing and technical issues, exceeded sales targets by 50% through upselling, and trained and mentored a team of 30 telemarketing staff to improve performance.