Susan Omogor
@susanomogor
Dedicated Customer Service Specialist with a focus on client satisfaction.
What I'm looking for
I am a dedicated and results-driven Customer Service Specialist with a proven track record of delivering exceptional customer experiences. My expertise lies in building and maintaining positive relationships with clients through effective communication and problem-solving skills. I possess strong attention to detail and organizational abilities, ensuring a customer-centric approach that guarantees customer satisfaction.
Throughout my career, I have excelled in various roles, from Telesales and Business Development Representative to Customer Support Specialist. My experience includes identifying and generating new business opportunities, handling customer complaints, and providing support for banking products and services. I am committed to exceeding expectations and continuously improving processes to enhance client satisfaction and organizational growth.
Experience
Work history, roles, and key accomplishments
Business Development Representative
Willis Capital
Sep 2023 - Present (1 year 9 months)
Identify and generate new business opportunities by researching and targeting individuals or companies interested in trading. Maintain a pipeline of potential traders and explain the benefits of joining the trading platform. Offer continuous support and guidance to professional traders.
KYC Specialist
WowLotto
Jan 2024 - Feb 2024 (1 month)
Handle customer complaints and inquiries efficiently. Investigate issues related to ticket purchases and winnings. Collaborate with the technical team to troubleshoot problems and maintain detailed records of customer interactions.
Email Support Representative
Sterling Bank
Mar 2021 - May 2021 (2 months)
Responded to customer inquiries via email regarding banking products and services. Guided customers through account-related processes and resolved issues or complaints raised through email.
Contact Centre Consultant
Ecobank
Mar 2020 - Jan 2021 (10 months)
Handled incoming calls from customers, addressing inquiries and resolving issues related to account information and transactions. Demonstrated empathy and active listening skills to effectively understand customer concerns.
Telesales Representative
Jumia Nigeria
Jan 2019 - Dec 2019 (11 months)
Assisted customers with order-related inquiries and provided detailed product information. Delivered persuasive sales pitches and informed customers about ongoing promotions to encourage purchases.
Education
Degrees, certifications, and relevant coursework
Susan hasn't added their education
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