Open to opportunities

Susan Omogor

@susanomogor

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Dedicated Customer Service Specialist with a focus on client satisfaction.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven Customer Service Specialist with a proven track record of delivering exceptional customer experiences. My expertise lies in building and maintaining positive relationships with clients through effective communication and problem-solving skills. I possess strong attention to detail and organizational abilities, ensuring a customer-centric approach that guarantees customer satisfaction.

Throughout my career, I have excelled in various roles, from Telesales and Business Development Representative to Customer Support Specialist. My experience includes identifying and generating new business opportunities, handling customer complaints, and providing support for banking products and services. I am committed to exceeding expectations and continuously improving processes to enhance client satisfaction and organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Business Development Representative

Current

Willis Capital

Sep 2023 - Present (1 year 9 months)

Identify and generate new business opportunities by researching and targeting individuals or companies interested in trading. Maintain a pipeline of potential traders and explain the benefits of joining the trading platform. Offer continuous support and guidance to professional traders.

Sales CRM Management Communication Problem Solving Customer Support Relationship Management Business Development Negotiation

KYC Specialist

WowLotto

Jan 2024 - Feb 2024 (1 month)

Handle customer complaints and inquiries efficiently. Investigate issues related to ticket purchases and winnings. Collaborate with the technical team to troubleshoot problems and maintain detailed records of customer interactions.

Customer Support Problem Solving Communication Technical Troubleshooting Documentation Conflict Resolution

Email Support Representative

Sterling Bank

Mar 2021 - May 2021 (2 months)

Responded to customer inquiries via email regarding banking products and services. Guided customers through account-related processes and resolved issues or complaints raised through email.

Email Support Customer Service Banking Problem Solving Communication Account Management Conflict Resolution

Contact Centre Consultant

Ecobank

Mar 2020 - Jan 2021 (10 months)

Handled incoming calls from customers, addressing inquiries and resolving issues related to account information and transactions. Demonstrated empathy and active listening skills to effectively understand customer concerns.

Call Center Operations Customer Service Communication Problem Solving Banking Regulations Conflict Resolution Account Management

Telesales Representative

Jumia Nigeria

Jan 2019 - Dec 2019 (11 months)

Assisted customers with order-related inquiries and provided detailed product information. Delivered persuasive sales pitches and informed customers about ongoing promotions to encourage purchases.