Esther Ogbuenyi
@estherogbuenyi
Customer-focused Customer Service Specialist driving retention, first-contact resolution, and sales growth.
What I'm looking for
I am a customer-focused and results-driven Customer Service Specialist with extensive experience delivering high-volume, high-quality support across retail and public-sector environments. I consistently resolve complex inquiries at first contact while maintaining excellent customer satisfaction and brand loyalty.
I have a strong track record in negotiation, de-escalation, and relationship management that drives retention and repeat business, and I achieved measurable results such as a 38% reduction in repeat complaints and a 20% improvement in customer retention. I am technically proficient with CRM systems, documentation, information security compliance, and achieve rapid first-call resolution through active listening and effective troubleshooting.
I excel at cross-functional communication and process improvement, and I bring proven sales acumen — increasing average transaction value by double digits through strategic upselling — while maintaining operational excellence under tight deadlines.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Maybrands Nig Ltd
Nov 2023 - Jan 2026 (2 years 2 months)
Handled 52+ daily customer interactions and improved first-contact resolution, reducing repeat complaints by 38% and increasing customer retention by 20% through personalized support and upselling.
Customer Service Representative
Department of Economic and Social Sector Delta State Secreta
Dec 2022 - Oct 2023 (10 months)
Provided first-level technical support resolving 40+ weekly requests, maintained 98% system uptime, and ensured 100% compliance with data protection policies while reducing document turnaround time by 30%.
Customer Service Representative
CC Hairways and Outfits
Jul 2019 - Sep 2019 (2 months)
Resolved 50+ daily enquiries with a 95% first-contact resolution rate and increased average transaction value by 18% through strategic product recommendations and upselling, boosting repeat purchases by 35%.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration at Delta State University, Abraka, awarded March 2022.
Availability
Location
Authorized to work in
Job categories
Skills
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