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Ebenezer Francis

@ebenezerfrancis

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I drive customer retention and sales through high-volume support, CRM workflows, cold calling, and upselling.

Nigeria

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What I'm looking for

I'm looking for customer support, sales, or virtual assistant work where I can build client relationships, resolve issues, use CRM tools, and exceed customer satisfaction and sales goals.

I've supported customers and driven sales across remote support, BPO, insurance, pharmacy, and financial-services environments.

As a Customer Support Specialist at Hi-tech Towers, I handled inbound and outbound calls for credit repair, resolved customer concerns, educated customers about the brand, and signed customers up for listings and scores.

At Outsource Global Technologies, I sold pharmacy and insurance products, delivered tailored sales presentations, managed 200–350 inbound and outbound calls daily, and used CRM software to track leads. In an earlier customer service role there, I handled 500+ inbound calls per week and achieved a 95% average customer satisfaction rating.

I've also coordinated 50+ weekly meetings as a Virtual Administrative Assistant, improved data accuracy, and supported live-chat customers with account, billing, and payment queries. I bring resilient communication, rapport-building, objection handling, cross-selling, and a focus on exceeding customer and sales goals.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Hi-tech Towers

Oct 2023 - Jan 2025 (1 year 3 months)

Placed outbound calls, received inbound calls, and transferred customers for credit repair. Resolved customer issues, educated customers about the brand, and signed customers up for listings and scores.

CRM Cold Calling Customer Service Outbound Calls Inbound Calls Problem Solving Communication Skills

Sales / Customer Service Representative

Outsource Global Technologies Limited

Nov 2021 - Oct 2023 (1 year 11 months)

Made sales for pharmacy and insurance products, delivered engaging sales presentations, and handled inbound and outbound calls. Increased sales revenue by consistently meeting and exceeding sales targets.

Sales Customer Service Cold Calling CRM Inbound Calls Outbound Calls Presentation Skills Target achievement

Virtual Administrative Assistant

Digital Peers International

Jul 2020 - Jul 2021 (1 year)

Managed and organized a high-volume email inbox, coordinated and scheduled over 50 weekly meetings, and performed research and data entry. Contributed to a 10% increase in website traffic and a 5% increase in social media engagement.

Email Management Scheduling Data Entry Research Database Management Google Workspace Microsoft Office

Customer Service Representative

Outsource Global Technologies Ltd.

Jul 2018 - Jun 2020 (1 year 11 months)

Prequalified disabled Americans for Social Security Disability Insurance and handled over 500 inbound calls per week. Achieved a 95% average customer satisfaction rating and improved customer retention by 9%.

Customer Service Inbound Calls Problem Solving Product Knowledge Customer Retention Data Accuracy

Live Chat Service Agent

Hasal MFB

Dec 2017 - Jul 2018 (7 months)

Handled inbound message queries from clients via live chat, assisted with account queries, billing issues, and payments, and provided product and service information. Provided real-time support and helpful links to clients.

Live Chat Customer Service Problem Solving Communication Skills Product Knowledge

Sales Representative

Alliance and General Insurance Plc.

Jan 2010 - Oct 2013 (3 years 9 months)

Made inbound and outbound calls, provided solutions to customer needs, and built rapport with clients. Improved first-call resolution rates through research of complex cases and adhered to data protection guidelines.

Sales Cold Calling Customer Service Rapport Building Problem Solving Data Protection