chiamaka major

Provided multichannel customer support via email and chats, performing prompt first-step investigations and escalating advanced cases to relevant teams. Maintained accurate customer records in CRM tools and ensured consistent, quality-assured guidance with a calm, empathetic tone.

Researched and sourced topic-matched images for slide-based editorial articles, selecting visuals from Wikimedia Commons, Getty Images, and other public archives. Managed workflows in Monday.com, uploaded to WordPress/CMS, and performed image QA to meet ~192 images/day production targets.

Presented business proposals and corporate profiles to support marketing objectives and boost sales, while building relationships with underwriters to speed claim settlement for clients. Resolved complex customer inquiries and escalated issues, maintained CRM data with compliance reporting, and achieved 90%+ policy renewal rates.

Provided live chat, email, and phone support for product inquiries and account issues, building loyalty through empathetic customer communication. Supported onboarding and training of new hires on customer support best practices while serving as a Sales Associate.

Managed high-volume customer inquiries across multiple channels while meeting strict SLA targets. Specialized in complaints resolution by logging and escalating issues via CRM systems and conducting post-resolution follow-ups, achieving a 95% customer satisfaction rate.

Earned a Bachelor of Arts in Mass Communication from Anambra State University in 2011.