chiamaka major

Researched and sourced topic-matched images for slide-based editorial articles, selecting visuals from Wikimedia Commons, Getty Images, and other public archives. Managed workflows in Monday.com, uploaded to WordPress/CMS, and performed image QA to meet ~192 images/day production targets.

● Deliver multichannel customer support via email and chat, ensuring prompt and accurate responses
to customer inquiries.
● Perform first-level investigations on customer issues and escalate advanced cases to the appropriate
teams.
● Manage customer records and correspondence using CRM tools, supporting quality assurance and
service consistency.

Managed relationships with business owners and corporate clients, contributing to policy renewal rates above 90% through consistent follow-up.

Provided live chat, email, and phone support for product inquiries and account issues, building loyalty through empathetic customer communication. Supported onboarding and training of new hires on customer support best practices while serving as a Sales Associate.

● Managed high-volume communication across multiple channels while maintaining SLA standards and accurate documentation.
● Investigated customer issues, identified root causes, and escalated complex cases appropriately.
● Specialized in complaints resolution, achieving a 95% customer satisfaction rate.
● Logged, tracked, and escalated issues via CRM systems to ensure seamless resolution.

Earned a Bachelor of Arts in Mass Communication from Anambra State University in 2011.