Looking for a job

Emmanuel Somtochukwu

@emmanuelsomtochukwu

I support remote operations through client communication, lead generation, scheduling, and accurate administrative coordination.

Nigeria

Message

What I'm looking for

I'm looking for a remote administrative, virtual assistance, customer service, or lead-generation role where I can support international teams, manage client communication, and streamline daily operations.

I've supported remote operations at SGL, managing customer payment tracking, financial records, follow-ups for outstanding balances, and accurate payment reports.

At Next Reach Marketing, I conducted outbound calls across North America, qualified leads, recorded CRM outcomes, and maintained an 11%+ call-to-sale conversion rate with 80% lead-transfer accuracy.

I've also resolved customer inquiries and technical issues at Insurance Supermarket Inc., while keeping detailed interaction records and sharing feedback to improve service efficiency.

Experience

Work history, roles, and key accomplishments

Cold Caller / Telemarketer

Next Reach Marketing

Mar 2024 - Jun 2025 (1 year 3 months)

Conducted outbound calls to introduce digital marketing and business solutions to potential clients across North America. Qualified leads, overcame objections, and maintained over 11% call-to-sale conversion rate and 80% lead transfer accuracy.

Outbound Calling Lead Qualification CRM Active Listening Objection Handling Communication Skills Data Entry

Virtual Assistant

SGL

Jul 2023 - Jun 2024 (11 months)

Managed customer payment tracking and financial record maintenance. Conducted follow-up communications for outstanding balances and supported administrative operations in a remote work environment.

Payment Tracking Financial Record Keeping Follow up Communications Administrative Support Remote Work

Customer Service Representative

Insurance Supermarket Inc.

Apr 2022 - Nov 2022 (7 months)

Responded to customer inquiries across multiple communication channels, resolved technical issues, and processed customer requests. Maintained comprehensive records and collaborated with departments to improve customer experience.

Customer Service Communication Skills Problem Solving Record keeping Collaboration