Omoboyowa Joy

Supported health insurance clients with policy inquiries, claims processing, and enrollment guidance. Handled high-volume communications and resolved complaints efficiently.

Managed daily store operations, staff supervision, and workflow coordination. Tracked sales and expenses using POS and accounting software, and oversaw inventory systems.

Registered and onboarded customers onto digital financial platforms. Assisted with KYC verification processes to ensure regulatory compliance.

Managed guest bookings and maintained accurate front-desk records. Responded promptly to guest inquiries via phone and email.

Assisted with clinical procedures while maintaining sterile, safety-compliant environments. Managed patient records and appointment scheduling.

Managed real-time client conversations to drive engagement and retention. Oversaw inbox management, message responses, and content scheduling.

Delivered customer and sales support, guiding inquiries and purchase decisions to close conversions. Managed communications and resolved concerns to maintain high service quality.

Resolved customer issues via chat and phone support channels. Assisted with account management and transaction inquiries.

Completed Basic Life Support (BLS) Certification in 2023.

Attended College of Health and Technology in Akure, Ondo State from 2017 to 2020.

Completed Secondary School Certificate from St. Louis Girls Grammar School, Ondo State from 2010 to 2016.