Precious User

I’m a results-driven Customer Support, Customer Success, and Virtual Operations professional with 4+ years supporting global customers, executives, and remote sales teams. I focus on customer retention, fast, high-quality resolution, and streamlining the operations that keep teams and clients aligned.

In my Administrative Assistant role at Proxchange, I supported executives and an operational manager by managing calendars, coordinating multi-timezone schedules, and organizing critical meetings across international time zones. I handled 15–20 urgent customer emails and technical inquiries daily with prompt SLAs, coordinated about 9 corporate meetings weekly while maintaining 100% calendar scheduling accuracy, and served as the primary operational point of contact for 10–15 customers per day during end-to-end transaction journeys.

I use HubSpot and Salesforce CRMs to maintain detailed customer records, track historical communications, and support global operational workflows. I also ran multi-platform post-purchase follow-ups using WhatsApp Business, Instagram, email, and phone channels to strengthen engagement and improve retention, while minimizing escalations by resolving grievances quickly.

Earlier, as an Outbound Qualifier at Insurance Supermarket, I conducted 40–50 outbound calls daily, qualified leads using compliance scripts, and generated 15–20 high-quality qualified leads per month. I exceeded KPIs by doubling weekly lead generation from 5 up to 10 qualified leads within the first four months, documenting datasets and call metrics in ChaseData CRM—experience that sharpened my process discipline and data accuracy.