Highly skilled in:
- Building a sustainable relationship with the customer
- Customer Service
- Building product knowledge
- Sales ops
- Fast computer management (over 10 years of RTS experience)
DHLooking for a job
Dragos Hanganu
@dragosmarianh
Highly motivated, career and goal oriented person, fast learner willing to learn about more fields.
RomaniaExperience
Work history, roles, and key accomplishments
HPCurrent
• Sales Operations and Strategy
• Provides B2B solution consultancy.
• Ecommerce - Catalogue Deployment & Maintenance
• Design of Product Offering & Product/Pricing Consultancy for Sales teams
• Customer support and communication
• Metrics control and Reporting
• Implements catalogue product offering via virtual PC configuration
• Supports ongoing strategic projects
• Setup and managing deals
SYCustomer Service Representative
Resolve product or service problems,
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information
Keep records of customer interactions
Follow communication procedures, guidelines and policies
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Resolve customer complaints via phone and emails
SACustomer Support Specialist
Serves customers by providing product and service information
Attracts potential customers by answering product and service questions and suggesting information about other products and services
Maintains customer records by updating information
Resolves product problems by clarifying the customer’s complaint, determining the cause of the problem and providing the best support in fixing the issue
Education
Degrees, certifications, and relevant coursework
Dragos hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
RomaniaAuthorized to work in
Social media
Skills
SalesB2B Sales OpsSales OpsComputer LiteracyStrategyMS OfficeExcelEcommerceProduct KnowledgePricingCustomer SupportCustomer EngagementSales SupportPeople ManagementTrainingCustomer SatisfactionCommunicationAccount ManagementOrder ManagementSales OperationsProduct SolutionsB2B Solution SalesMetrics And ReportingB2B SalesDeal ManagementAccess ManagementSupport ManagementCustomer ServiceProblem SolvingTeam Collaboration
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