At Hewlett Packard Enterprise, I manage partner service operations and support business-critical service delivery. I analyze operational and financial data, then develop dashboards and reporting frameworks to monitor performance and service quality.
I led an ongoing improvement project that reduced operational workload by 50% while increasing partner satisfaction. I also improved payment turnaround-time performance from 44% to 99.8% within three months of project deployment.
My work includes forecasting and performance analysis for operational and financial planning. I conduct operational, reporting, and stakeholder management activities in English and Italian, supporting international partners and cross-functional teams.
