Vlad Savoiu
@vladsavoiu
Customer service and operations specialist optimizing e-commerce CX and workflows to boost CSAT and efficiency.
RomaniaWhat I'm looking for
I am a Customer Service and Operations Specialist with 4+ years’ experience in e-commerce and SaaS support, focusing on case management, team leadership and process optimization. I am proficient with CRM/ERP platforms including Zendesk, Gorgias, NetSuite and Shopify.
I have resolved 1,000+ monthly customer cases with 95%+ CSAT, reduced response time by 20%, and led a remote support team to achieve 120% of KPI targets. I also optimized support workflows to reduce average case resolution time by 30% and designed procurement strategies that cut costs by 15%.
I bring strong analytical, communication and problem-solving abilities and seek roles where I can improve CSAT, streamline workflows, and mentor teams in a collaborative, data-driven environment.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
TeePublic
Apr 2025 - Jul 2025 (3 months)
Managed and resolved 1,000+ monthly support tickets via Zendesk and Gorgias, improving first response time and maintaining 95%+ CSAT while supporting order management, refunds, and shipping.
Manager & Procurement Associate
Xenith
Oct 2024 - Mar 2025 (5 months)
Supervised a remote customer support team, increasing KPI achievement to 120% through coaching and performance management; designed procurement strategies that reduced costs by 15% while maintaining SLAs.
Customer Service Associate
Fathead
Oct 2022 - Mar 2023 (5 months)
Delivered B2B customer support across multiple accounts, processing orders and managing accounts via CRM/ERP platforms to achieve high client retention and improve operational workflows.
Partner Support Specialist
KeyWay Investments
Sep 2018 - Mar 2019 (6 months)
Provided partner and system support, troubleshooting technical issues to maintain uptime and client satisfaction, conducting QA checks and contributing to platform integration improvements.
Education
Degrees, certifications, and relevant coursework
NANational University of Political Studies and Public Administration
Bachelor of Arts, Communication and Emerging Media
2019 - 2022
Completed a Bachelor of Arts in Communication and Emerging Media at SNSPA from 2019 to 2022.
ERErasmus University Rotterdam
Bachelor of Arts (incomplete), Arts and Culture Studies
2017 - 2018
Attended Arts and Culture Studies at Erasmus University Rotterdam from 2017 to 2018; program was incomplete.
BSBucharest University of Economic Studies
Bachelor of Arts (incomplete), Management
2014 - 2017
Attended a Bachelor of Arts in Management in English at the Bucharest University of Economic Studies from 2014 to 2017; program was incomplete.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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