Dominique Jones

Boosted product knowledge by learning features, advantages, and benefits, relaying information to customers in English and Spanish. Demonstrated the ability to complete omni-channel orders timely and accurately in compliance with company guidelines. Handled retail store operations including opening, closing, cash handling, inventory count, and deposits according to GNC procedures.

Answered phone calls and resolved problems pertaining to claims from members, agents, body shops, NW employees, and outside insurance company adjusters. Verified coverage and damage reports received from vendors and customers for accuracy and consistency. Reviewed and made payments of minor, limited authorization, and/or undisputed claims.

Serviced members, agents, lienholders, mortgagees, and other business partners regarding Personal Lines Auto and Property policies. Resolved problems that arose in the servicing of Personal Lines policies, such as premium increases, finding refunds, policy inquiries, and billing questions. De-escalated members and agents' concerns by actively listening and finding options.

Responsible for guest check-in and check-out, as well as servicing meeting rooms and organizing tasks at the Host Stand. Maintained a clean and comfortable environment within the gallery, guest kitchen, and assembly kitchen at all times. Provided food items and orders for the Bakery Café guests and employees on demand.

Studied Spanish and Linguistics, gaining a comprehensive understanding of language structure and cultural communication. Developed strong analytical and communication skills through coursework.