CMCecilio omar Martinez
@cecilioomarmartinez
Bilingual customer service professional delivering clear, efficient member and claims support.
United StatesWhat I'm looking for
I am a bilingual (English/Spanish) customer service and claims professional with extensive experience supporting financial services, insurance, cable/telecom, and social services clients. I consistently resolve member inquiries, process claims, coordinate service appointments, and follow security and etiquette protocols to deliver accurate, timely outcomes.
I bring strong communication, interpersonal, and problem-solving skills, comfortable working remotely or in fast-paced environments, with proven experience scanning and managing documentation, handling billing and technical-support issues, and collaborating with colleagues to improve applicant and customer service delivery.
Experience
Work history, roles, and key accomplishments
Caseworker / Information Specialist
Department of Health and Human Services
Provided information on social services, reviewed and forwarded case files, imaged and scanned documents, and managed email to ensure efficient applicant service delivery.
Claims Agent
Infinity Insurance
Processed insurance claims, reviewed service estimates, coordinated with customers and providers, managed roadside assistance dispatches, and ensured accurate settlements and repair appointments.
TEMember Service Representative
Provided remote member support for a financial services institution, resolving inquiries, balance and transaction questions, and account issues while following security and etiquette requirements to maintain service quality.
CCCustomer Service Representative
Charter Communications
Assisted Spectrum customers with billing, service connections and interruptions, plan changes, and technical support, improving customer satisfaction through timely issue resolution.
Education
Degrees, certifications, and relevant coursework
Universidad México Americana del Norte
Bachelor of Science in Law, Law
Activities and societies: Delegate for ITAVU (State Housing Institute); member of Expresión Juvenil Revolucionaria
Completed a Bachelor of Science in Law (Science of Law) with transcript evaluated by WES and degree conferred in 2004.
James 'Nikki' Rowe High School
High School Certificate, High School
High school diploma (High School Certificate) obtained in McAllen, Texas in 1995.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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