Carrie Poff
@carriepoff
Dedicated customer service representative with strong communication skills.
United StatesWhat I'm looking for
I am a customer service representative with extensive experience in delivering high-quality support and fostering positive relationships with clients. My journey began at Wachovia/Wells Fargo, where I honed my skills in managing diverse customer inquiries and ensuring satisfaction. Over the years, I have developed a strong ability to navigate complex systems and resolve issues efficiently, which has been instrumental in my roles at Allstate Insurance and Elevance Health.
At Elevance Health, I not only assisted members with their insurance needs but also took on the responsibility of coaching new hires, sharing best practices, and maintaining performance metrics. My commitment to excellence and my proactive approach to problem-solving have consistently led to improved customer satisfaction rates. I thrive in fast-paced environments and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Elevance Health
Aug 2021 - Present (4 years)
Delivered high-quality customer support by assisting members with insurance claims, benefits inquiries, eligibility verification, and coordination of benefits. Coached and mentored new hires, helping them ramp up quickly by sharing best practices and providing guidance on systems, processes, and communication standards.
Commercial Custodian/Sales
J&L Professional Cleaning Service
Dec 2019 - Dec 2021 (2 years)
Met with potential commercial businesses to promote company, provide service details, and contract estimates. Performed deep cleaning of commercial offices including emptying trash, cleaning bathrooms, sweeping, mopping, vacuuming, dusting, and cleaning windows and glass.
Sales and Customer Service Representative
State Farm Insurance
Jan 2019 - Nov 2019 (10 months)
Assisted current and potential customers with their auto, home, and life insurance needs. Offered lines and products of insurance to clients based on their specific needs.
Customer Resolution Specialist III
Allstate Insurance Company
Feb 2013 - Dec 2017 (4 years 10 months)
Handled customer comments and concerns professionally, working diligently towards resolution and providing it to the customer in a professional manner. Documented entire complaints in the system for potential future reference on each customer’s account/policy.
Customer Service Representative
Wachovia/Wells Fargo
Jan 2009 - Jan 2011 (2 years)
Provided customer service to a large and diverse customer base by answering inbound customer calls regarding their checking, savings, and credit card accounts. Documented all call information for future reference on each customer's account.
Education
Degrees, certifications, and relevant coursework
Lord Botetourt High School
Academic Diploma, General Studies
Completed high school education with a focus on academic subjects. Gained foundational knowledge across various disciplines.
Availability
Location
United StatesAuthorized to work in
Job categories
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