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Liliana Castillo

@lilianacastillo

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Bilingual customer service and claims representative focused on clear, efficient client support.

United States

Message

What I'm looking for

I seek a bilingual customer-facing role where I can handle claims or support clients, improve processes, and grow professionally in a collaborative, service-oriented environment.

I am a bilingual (English/Spanish) customer service and claims representative with hands-on experience handling high-volume inbound calls, interviewing applicants for program eligibility, and accurately documenting case details across multiple systems. I deliver clear explanations to clients, resolve issues quickly, and support smooth operations in both remote and in-person settings.

My background includes claims processing for federal and state programs, front-desk and scheduling management, cashier supervision, and training new hires. I bring strong multitasking, time management, and communication skills, and I aim to streamline processes while providing compassionate, compliant service.