Open to opportunities

Liliana Castillo

@lilianacastillo

Message

Bilingual customer service and claims representative focused on clear, efficient client support.

United States

Message

What I'm looking for

I seek a bilingual customer-facing role where I can handle claims or support clients, improve processes, and grow professionally in a collaborative, service-oriented environment.

I am a bilingual (English/Spanish) customer service and claims representative with hands-on experience handling high-volume inbound calls, interviewing applicants for program eligibility, and accurately documenting case details across multiple systems. I deliver clear explanations to clients, resolve issues quickly, and support smooth operations in both remote and in-person settings.

My background includes claims processing for federal and state programs, front-desk and scheduling management, cashier supervision, and training new hires. I bring strong multitasking, time management, and communication skills, and I aim to streamline processes while providing compassionate, compliant service.

Experience

Work history, roles, and key accomplishments

Receptionist

VSV Beauty

Sep 2022 - Mar 2025 (2 years 6 months)

Provided bilingual front-desk support, managed scheduling and client records, handled multi-line phones and inventory, and streamlined appointment and record-keeping processes to support operations.

Multi Line Phone Systems Client Records Inventory Management Customer Service Office Administration

Customer Service Representative

Key Food Supermarket

Mar 2018 - Jun 2022 (4 years 3 months)

Resolved customer complaints in person and by phone, managed front desk operations including cash handling and cashier supervision, and trained new hires to improve service consistency.

Customer Support Conflict Resolution In Person & Phone Service Time Management Retail Operations

Remote Customer Service Representative

Navient

Jul 2021 - Nov 2021 (4 months)

Answered high-volume inbound calls for claims and program eligibility, interviewed applicants to determine qualification, and documented case details across multiple systems while maintaining compliance.

Claims Processing Documentation Compliance