Debdatta Chanda
@debdattachanda
I am a customer support specialist who resolves issues and builds lasting customer relationships.
United StatesWhat I'm looking for
I am a customer support specialist with proven success in insurance and retail environments, known for exceeding customer expectations and reducing dissatisfaction through calm, decisive communication.
In recent roles I served as a claims specialist and customer support associate, navigating member benefits, processing insurance claims with attention to accuracy and compliance, and explaining coverage, premiums, and discounts to customers.
I bring strong analytical problem-solving, upselling and customer-retention skills, and an empathetic, collaborative approach; I seek a role where dedication is valued and I can continue improving customer outcomes.
Experience
Work history, roles, and key accomplishments
AEClaims Specialist
Aetna
Mar 2024 - Apr 2025 (1 year 1 month)
Acted as an Aetna Health Concierge, assisting members with benefits navigation, provider selection, and cost guidance; processed and reviewed insurance claims to ensure accuracy and policy compliance.
Customer Support Associate
Foundever
Apr 2023 - Oct 2023 (6 months)
Investigated, evaluated, and resolved insurance claims for Liberty Mutual accounts while advising customers on coverage, premium calculations, discounts, and policy benefits.
Customer Service Representative
Local Departmental Store
Jan 2011 - Jan 2013 (2 years)
Provided high-quality customer service by resolving product and billing issues, diffusing tense situations, and managing promotions, exchanges, and payment policies to encourage repeat business.
Education
Degrees, certifications, and relevant coursework
UBUniversity of North Bengal
Master of Arts, History and Anthropology
Activities and societies: Passionate about Indian-style dancing; enjoys cooking Indian dishes; likes to travel when time permits.
Completed Master of Arts with a focus on Ancient and Modern History of India and Indian Anthropology, awarded June 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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