At Progressive, I explain insurance coverage, pricing, and policy options while helping customers resolve policy, billing, and account inquiries. I research issues across multiple systems and de-escalate difficult interactions.
At AT&T, I assisted an average of 10 customers per day and maintained a 98% customer service feedback rating. I also achieved an average of 135% of sales goals for three consecutive months.
At Comcast, I handled inbound calls from new and existing customers, answered service questions, and recommended relevant products. I was recognized as a top performer in Q4 2017 and Q1–Q2 2018.
