Open to opportunities

Brett Blosser

@brettblosser

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Seasoned Customer Success professional with SaaS expertise.

United States

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovation.

I am a seasoned Customer Success professional with extensive experience in SaaS enterprise software solutions. My career has been marked by a strong record of driving revenue and customer loyalty, particularly in the Restaurant and Retail verticals. I pride myself on my ability to penetrate new markets and develop lasting relationships with clients, ensuring their success and satisfaction with our products.

Throughout my career, I have achieved significant milestones, including a 96% retention rate in 2024 and driving a 30% revenue increase from key accounts. My expertise in facility management software, financial and accounting software, and CRM solutions like Microsoft Dynamics has enabled me to act as a trusted advisor for my customers. I am committed to maximizing expansion opportunities while minimizing churn, and I continuously strive to enhance customer satisfaction through effective communication and strategic planning.

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Experience

Work history, roles, and key accomplishments

Customer Success Manager

JLL Technologies/Corrigo

Apr 2019 - Mar 2025 (5 years 11 months)

Managed a portfolio of 30 accounts in the Restaurant & Retail sectors, focusing on customer retention and revenue expansion. Achieved a 96% retention rate in 2024 by acting as a trusted advisor and conducting quarterly business reviews to align strategic goals.

Customer Success Account Management Totango Customer Retention Contract Negotiation SaaS Solutions

Account Development Manager

TRINTECH

Jan 2017 - May 2019 (2 years 4 months)

Managed 68 existing customers to drive the adoption of cloud technologies, achieving a quota attainment of 116% in 2017. Focused on financial transformation initiatives and collaborated with partners like KPMG and E&Y to enhance revenue.

Account Management Cloud Technologies Revenue

Enterprise Account Manager

PEOPLEFLUENT

Feb 2014 - Jan 2016 (1 year 11 months)

Drove revenue for an enterprise client base of 200 customers, achieving over-quota performance in 4 out of 5 quarters. Developed strong customer relationships and managed licensing negotiations.

Enterprise Account Management Customer Relationship Management Revenue

Inside Sales

OPENCONNECT SYSTEMS INC.

Oct 2010 - Feb 2014 (3 years 4 months)

Responsible for driving $4.7 million in maintenance renewal revenue with a quota attainment of 109% in 2011. Developed key customer relationships and engaged in business development activities.

Inside Sales Revenue Business Development Quota Attainment

Account Manager

EPARTNERS, INC.

Jun 2008 - Jun 2010 (2 years)

Managed 100 Microsoft Dynamics ERP customers across multiple states, achieving 100% of MBOs in 2008 and 2009. Focused on driving service revenue and maintaining high customer loyalty.

Account Management Microsoft Dynamics ERP Revenue

Business Development Representative

i2 TECHNOLOGIES

Feb 2006 - Jun 2008 (2 years 4 months)

Prospected and developed supply chain opportunities, achieving 100% of MBOs for two consecutive years. Engaged in market analysis and collaborated with account managers to develop new business opportunities.

Business Development Supply Chain Management Market Analysis