Open to opportunities

Brett Blosser

@brettblosser

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Seasoned Customer Success professional with SaaS expertise.

United States

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovation.

I am a seasoned Customer Success professional with extensive experience in SaaS enterprise software solutions. My career has been marked by a strong record of driving revenue and customer loyalty, particularly in the Restaurant and Retail verticals. I pride myself on my ability to penetrate new markets and develop lasting relationships with clients, ensuring their success and satisfaction with our products.

Throughout my career, I have achieved significant milestones, including a 96% retention rate in 2024 and driving a 30% revenue increase from key accounts. My expertise in facility management software, financial and accounting software, and CRM solutions like Microsoft Dynamics has enabled me to act as a trusted advisor for my customers. I am committed to maximizing expansion opportunities while minimizing churn, and I continuously strive to enhance customer satisfaction through effective communication and strategic planning.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

JLL Technologies/Corrigo

May 2019 - Present (6 years 1 month)

Managed a portfolio of 30 accounts in the Restaurant & Retail sectors, focusing on customer retention and revenue expansion. Achieved a 96% retention rate in 2024 by acting as a trusted advisor and conducting quarterly business reviews to align strategic goals.

Customer Success Account Management Totango Customer Retention Contract Negotiation SaaS Solutions

Account Development Manager

TRINTECH

Jan 2017 - May 2019 (2 years 4 months)

Managed 68 existing customers to drive the adoption of cloud technologies, achieving a quota attainment of 116% in 2017. Focused on financial transformation initiatives and collaborated with partners like KPMG and E&Y to enhance revenue.

Account Management Cloud Technologies Revenue Robotic Process Automation Customer Engagement Quota Attainment SaaS Solutions

Enterprise Account Manager

PEOPLEFLUENT

Feb 2014 - Jan 2016 (1 year 11 months)

Drove revenue for an enterprise client base of 200 customers, achieving over-quota performance in 4 out of 5 quarters. Developed strong customer relationships and managed licensing negotiations.

Enterprise Account Management Customer Relationship Management Revenue License Negotiation Sales Methodologies SaaS Solutions Customer Service Cross Selling

Inside Sales

OPENCONNECT SYSTEMS INC.

Oct 2010 - Feb 2014 (3 years 4 months)

Responsible for driving $4.7 million in maintenance renewal revenue with a quota attainment of 109% in 2011. Developed key customer relationships and engaged in business development activities.

Inside Sales Revenue Business Development Quota Attainment Solution Selling Renewals Sales Strategies Customer Retention

Account Manager

EPARTNERS, INC.

Jun 2008 - Jun 2010 (2 years)

Managed 100 Microsoft Dynamics ERP customers across multiple states, achieving 100% of MBOs in 2008 and 2009. Focused on driving service revenue and maintaining high customer loyalty.

Account Management Microsoft Dynamics ERP Revenue Strategic Partnerships Sales Performance

Business Development Representative

i2 TECHNOLOGIES

Feb 2006 - Jun 2008 (2 years 4 months)

Prospected and developed supply chain opportunities, achieving 100% of MBOs for two consecutive years. Engaged in market analysis and collaborated with account managers to develop new business opportunities.

Business Development Supply Chain Management Market Analysis Client Engagement Sales Strategies Customer Profiling

Education

Degrees, certifications, and relevant coursework

Westminster College

Bachelor of Arts, Business Administration

Activities and societies: Chairman of the Kappa Alpha Order Fraternity; participated in varsity tennis and soccer.

Studied Business Administration while actively participating in campus life as the Chairman of the Kappa Alpha Order Fraternity. Financed education through athletic scholarships in varsity tennis and soccer.