Open to opportunities

Chanelle Coetzee

@chanellecoetzee

Message

Versatile customer service professional skilled in high-pressure environments and client-focused problem solving.

South Africa

Message

What I'm looking for

I seek a corporate role where I can apply strong customer-service skills, grow professionally, work in a collaborative culture, and take on responsibilities that develop my problem-solving and operational capabilities.

I am a results-driven customer service professional with hands-on experience in airport operations, call centres, and remote support. I consistently remain composed under pressure, resolve complex customer issues efficiently, and collaborate with colleagues to ensure smooth daily operations and positive client experiences.

I bring strong communication, adaptability, and attention-to-detail, plus experience with CRM systems and policy processing. I am eager to transition into a more professional or corporate setting where I can grow, contribute to team success, and continue delivering service excellence.

Experience

Work history, roles, and key accomplishments

Current

Passenger Service Agent

Current

Menzies Aviation

Dec 2022 - Present (3 years 6 months)

Assists passengers with check-in, baggage handling, boarding gate management and special assistance, resolving inquiries to ensure compliant, timely and positive passenger experiences in a fast-paced airport environment.

Customer Service Boarding Management Conflict Resolution Communication

Customer Service Agent

EXL Services

Oct 2021 - Feb 2022 (4 months)

Processed and updated life insurance policies, assisted clients with claims and payouts, and coordinated with internal teams to maintain accurate records and resolve customer queries efficiently.

Customer Service Insurance Processing Claims Handling Data Entry CRM Systems Communication Problem Solving

Customer Service Associate

Amazon

Oct 2020 - Jul 2021 (9 months)

Delivered remote customer support, resolved inquiries and issues with professionalism, and maintained high customer satisfaction in a fast-paced virtual environment.

Remote Customer Support Communication Multitasking Time Management CRM Systems Empathy Customer Support