Open to opportunities

Donovan Tiemie

@donovantiemie

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Results-driven Remote Customer Service Specialist with e-commerce expertise.

South Africa

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth in e-commerce and operations management.

I am a results-driven Remote Customer Service Specialist with extensive experience in e-commerce support, client relations, and operations management. My passion lies in delivering exceptional service and improving customer experiences. I have honed my skills in handling customer inquiries, issue resolution, and utilizing CRM systems effectively. My expertise in multi-channel support, including live chat, email, and phone, allows me to optimize workflows and enhance customer retention.

Throughout my career, I have held various roles that have shaped my professional journey. As a Senior Flight Operations Clerk at Avic International Flight Training Academy, I managed logistics and daily operations while ensuring regulatory compliance and quality assurance. My entrepreneurial spirit led me to become self-employed, where I managed three online stores, developed customer engagement strategies, and significantly improved response times using tools like Zendesk and Klaviyo. My commitment to customer satisfaction has resulted in increased repeat customer rates and positive reviews.

Experience

Work history, roles, and key accomplishments

E-Commerce Customer Support & Business Owner

Self-Employed

Jan 2017 - Present (8 years 5 months)

Managed three online stores and provided multi-channel customer support via live chat, email, and phone. Utilized Zendesk, Klaviyo, and Tidio to handle support tickets and improve response times, while developing customer engagement strategies that increased repeat customer rates by 30%.

Customer Support Zendesk Klaviyo Tidio Shopify WooCommerce Customer Retention Live Chat Email Support

Senior Flight Operations Clerk

Avic International Flight Training Academy

Jan 2016 - Present (9 years 5 months)

Handled customer inquiries and support for students and aviation clients, managing logistics, scheduling, and daily operations across multiple aviation bases. Assisted in regulatory compliance and quality assurance of operations, acting as a liaison between departments to ensure smooth service delivery.

Customer Service Logistics Operations Management Regulatory Compliance Scheduling Quality Assurance

Night Duty Manager

Rosenhof Country House

Jan 2012 - Present (13 years 5 months)

Provided front desk customer service, handling reservations and guest inquiries, and led a team of hospitality staff to ensure a seamless guest experience. Successfully handled complaint resolution, resulting in a 20% improvement in guest satisfaction ratings.

Customer Service Team Leadership Reserving