Open to opportunities

Yuresa Latchman

@yuresalatchman

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Dedicated flight attendant passionate about exceptional customer service.

South Africa

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What I'm looking for

I am looking for a role that values customer service and teamwork, with opportunities for growth.

As a dedicated and safety-focused flight attendant, I pride myself on being a warm and welcoming presence on board. My passion for delivering exceptional customer service drives me to ensure that every passenger feels valued and cared for throughout their journey. With strong communication skills and the ability to remain calm under pressure, I effectively handle any situation that may arise, ensuring a smooth and enjoyable flight experience.

My experience with Flysafair Airways has equipped me with the skills necessary to guide and assist passengers for their safety and comfort. I conduct thorough safety checks before flights, greet and communicate with customers, and help passengers find their seats. My commitment to maintaining a clean and comfortable cabin environment, along with adherence to safety protocols, ensures that every flight is safe and enjoyable for all on board.

In addition to my role as a flight attendant, I have a background in administrative support, which has honed my organizational and leadership skills. I am a flexible and adaptable individual who thrives in fast-paced environments, dedicated to providing a world-class travel experience that exceeds passenger expectations.

Experience

Work history, roles, and key accomplishments

Flight Attendant

Flysafair Airways

Oct 2020 - Present (4 years 8 months)

Guided and assisted passengers for safety and comfort, conducting pre-flight safety checks and greeting customers. Prepared and served refreshments, presented emergency equipment, and monitored cabin security while adhering to aviation regulations.

Communication Customer Service Teamwork Cabin Management

Check in Agent

Emirates Airlines

Aug 2019 - Present (5 years 10 months)

Assisted passengers with self-serve or assisted check-in procedures, verified travel documents, and provided boarding passes while addressing flight queries. Managed luggage restrictions, collected excess weight charges, and ensured the well-being of special needs passengers, adhering to strict safety and security measures.

Customer Service Security

Admin Clerk and Receptionist

Germini Shopfitting and Joinery

Feb 2016 - Present (9 years 4 months)

Managed daily office operations, overseeing staff, maintaining records, and ensuring policy compliance. Handled budgeting, arranged travel, answered communications, and managed internal databases, while also processing invoices and supporting staff.

Office Management Budgeting Communication Data Management Scheduling

Education

Degrees, certifications, and relevant coursework

Palmview Secondary School

Matric Diploma, General Studies

Completed secondary education at Palmview Secondary School. Acquired foundational knowledge across various subjects.

Skyy Aviation Academy

Diploma in Aviation Public Relation, Aviation Public Relation

Undertook a Diploma in Aviation Public Relation at Skyy Aviation Academy. Gained specialized knowledge in aviation operations and public relations within the airline industry.