Open to opportunities

Slindile Dube

@slindiledube

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Experienced customer service agent in the airline industry.

South Africa

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

With over 6 years of experience in the airline industry, I have developed a strong expertise in ticketing and managing various aspects of passenger travel. My role involves managing reservations, issuing tickets, and assisting customers with travel inquiries and changes. I pride myself on ensuring accuracy in booking details and understanding fare rules, which is crucial in providing excellent customer service.

Throughout my career, I have effectively dealt with challenging customers and situations, utilizing my strong communication skills and attention to detail. As an acting Duty Manager, I have honed my decision-making abilities and team management skills, ensuring that my team operates smoothly and efficiently. My commitment to outstanding customer service has consistently resulted in positive feedback from passengers and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Airlink

Oct 2022 - Present (3 years 9 months)

As a Customer Service Agent at Airlink, I manage passenger check-in and boarding processes, assist with travel inquiries, and provide exceptional customer service. I handle delays, monitor ticket sales, and act as a Duty Manager, ensuring effective team management and problem resolution.

World Tracer Communication Skills Customer Service Ticketing Amadeus FM Team Management Problem Solving Conflict Resolution

Customer Service Agent

Comair Limited

Jun 2018 - Jan 2022 (3 years 7 months)

In my role at Comair Limited, I provided customer service for British Airways and Kulula Airlines, assisting passengers with check-in, boarding, and travel information. I ensured high-quality service during delays and managed customer inquiries effectively.

Communication Skills Customer Service Ticketing Problem Solving Conflict Resolution Teamwork

Sales Admin Desk/Customer Service Agent

Aegis BPO

Jul 2016 - Jan 2018 (1 year 6 months)

At Aegis BPO, I ensured timely customer deliveries, managed courier communications, and handled sales transactions. I provided excellent customer service, completed data capturing, and prepared weekly reports for management.

Communication Skills Customer Service Sales Administration Report Preparation Problem Solving Multitasking Administration

Education

Degrees, certifications, and relevant coursework

Pinetown Girls High School

National Certificate

Completed the National Certificate with Grade 12, which provided foundational education and skills necessary for further studies and professional development.