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Dinamay Pakig

@dinamaypakig

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Escalation-focused Virtual Assistant delivering dedicated support for Airbnb and property operations.

Philippines

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What I'm looking for

I’m looking for a long-term, one-on-one Virtual Assistant partnership with a business owner, providing dedicated, personalized support that streamlines workflows, improves operational efficiency, and supports long-term business growth.

I’m an experienced Escalation Specialist and Airbnb Support Ambassador, handling high-volume, complex cases in fast-paced environments. I’m known for problem-solving, conflict resolution, clear communication, and delivering results under pressure.

Recently, I’ve been supporting property operations end-to-end—guest communication, monitoring property conditions before and after stays, maintenance coordination, reservation management, and handling filling damage control and claims. I’m also transitioning into a Virtual Assistant role, aiming for a long-term, one-on-one partnership where I can streamline workflows, enhance operational efficiency, and contribute to long-term business growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Calibrate Estate

Handled damage control and claims by answering guest queries and monitoring property conditions before and after stays, ensuring damages and maintenance concerns were recorded and resolved.

Claims Management Missing Item Reporting

Annotation Specialist (Content Moderator)

Telus International (Bytedance)

Sep 2024 - Present (1 year 11 months)

Monitored and reviewed short-form videos, live streams, captions, comments, and hashtags for compliance with TikTok community guidelines and legal requirements.

Content Moderation Policy Compliance Hate Speech and Harassment Review Misinformation Flagging Privacy Compliance

Support Ambassador (AIRBNB)

Telus International

Nov 2022 - Present (3 years 9 months)

Processed Airbnb claims by facilitating communication and mediation between hosts and guests, while addressing complaints and supporting hosts with policy inquiries.

Claims Processing Host Guest Mediation Customer Complaint Resolution Policy Inquiry Support Customer Experience Support

Customer Associate

Sitel PH

Sep 2021 - Present (4 years 11 months)

Processed customer orders, forms, applications, and requests while recording customer interactions and resolving complaints to ensure customer satisfaction.

Customer Support Record keeping Complaint Handling Customer Satisfaction

Digital Marketing Associate

Social Tweak

Feb 2020 - Present (6 years 6 months)

Managed the company’s emails and LinkedIn presence, monitored Shopify and social media activity, and supported online promotions by managing Facebook and Instagram ads and creating graphics for the online store.

Email Management Social Media Management Facebook Ads Instagram Ads