I seek remote roles where I can apply creativity, content moderation, data management, and customer communication skills, with growth into leadership and process improvement.
Open to opportunities
regine arisapa
@reginearisapa
Strategic virtual assistant with BPO expertise in content moderation, data, and customer communications.
PhilippinesWhat I'm looking for
I am a strategic virtual assistant with five years of BPO experience specializing in content moderation, data annotation, and customer support. I advanced from agent to Subject Matter Expert at TaskUs, led team meetings and calibrations, coached teammates, provided floor support, and consistently contributed to top-team performance.
I excel at learning new systems quickly, managing multichannel communications, and improving operational processes to save time and scale businesses. I bring high attention to detail, technical support skills, and a proven record of leadership and measurable accomplishments in fast-paced service environments.
Experience
Work history, roles, and key accomplishments
Current
Serve as Subject Matter Expert for content moderation and data/email annotation, leading calibrations and coaching that improved team performance; promoted to SME after six months and part of top-performing team for three consecutive months.
Handled inbound calls, chat, and email for education and travel accounts, resolving registration inquiries and driving hotel reservations for US customers while improving customer satisfaction and sales conversions.
Education
Degrees, certifications, and relevant coursework
MC
Marikina Polytechnic College
Bachelor of Technical Vocational Education, Technical Vocational Education
2019 - 2022
Grade: 2.0
Activities and societies: ROTC: Alpha Commander
Third year under graduate in technical vocational education.
BS
Boso Boso National High School
High School Diploma, Technical Vocation Livelihood
2017 - 2019
Completed secondary education with a focus on technical-vocational livelihood skills.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
5k-5k USD
Social media
Job categories
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