Open to opportunities

regine arisapa

@reginearisapa

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Strategic virtual assistant with BPO expertise in content moderation, data, and customer communications.

Philippines

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What I'm looking for

I seek remote roles where I can apply creativity, content moderation, data management, and customer communication skills, with growth into leadership and process improvement.

I am a strategic virtual assistant with five years of BPO experience specializing in content moderation, data annotation, and customer support. I advanced from agent to Subject Matter Expert at TaskUs, led team meetings and calibrations, coached teammates, provided floor support, and consistently contributed to top-team performance.

I excel at learning new systems quickly, managing multichannel communications, and improving operational processes to save time and scale businesses. I bring high attention to detail, technical support skills, and a proven record of leadership and measurable accomplishments in fast-paced service environments.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

TaskUs Inc.

Oct 2022 - Present (3 years 3 months)

Serve as Subject Matter Expert for content moderation and data/email annotation, leading calibrations and coaching that improved team performance; promoted to SME after six months and part of top-performing team for three consecutive months.

Content Moderation Data Annotation Coaching Calibration Team Leadership Email Communication Quality Assurance Multichannel Support

Customer Support Representative

Teleperformance Antipolo

Jan 2020 - Aug 2022 (2 years 7 months)

Handled inbound calls, chat, and email for education and travel accounts, resolving registration inquiries and driving hotel reservations for US customers while improving customer satisfaction and sales conversions.

Customer Support Inbound Sales Chat Support Email Support Time Management Attention To Detail