Open to opportunities

Agatha Bianca Golez

@agathabiancagolez

Message

Dedicated customer service professional with a background in hospitality.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and adaptable individual with a strong background in hospitality and customer service. Currently, I manage escalated concerns at TR2 Escalations, where I utilize empathy and professionalism to resolve issues for patients. My experience has honed my ability to communicate effectively, ensuring patient satisfaction through clarity and understanding.

Previously, I worked as a General Virtual Assistant, where I supported clients with various tasks, including social media management and content creation. My skills in photo and video editing, along with my proficiency in CRM tools, have allowed me to contribute significantly to team projects and enhance service delivery. I am always eager to learn and grow, and I thrive in collaborative environments.

Experience

Work history, roles, and key accomplishments

Current

Chat & Email Support - TR2 Escalations

Current

Dispensed Pty Ltd

Feb 2024 - Present (1 year 5 months)

Managed escalated concerns from irate patients, using empathy and professionalism to de-escalate and resolve issues. Assisted with placing orders, updating patients on order status, and coordinating delivery tracking.

Communication CRM Conflict Resolution Customer Service

General Virtual Assistant

Boost360 Ph

Jun 2023 - Present (2 years 1 month)

Handled client's personal or business tasks and helped the internal team. Managed the company's social media accounts.

Social Media Management Virtual Assistance Client Management Data Entry Administrative Support

General Virtual Assistant

MTB Strategies

Mar 2022 - Present (3 years 4 months)

Created social media posts and managed content by rewriting, linking, and scheduling blogs. Performed photo and video editing, and website editing using WordPress.

WordPress Photo Editing Video Editing Blog Management Research

General Virtual Assistant

Uplevel Solutions

Feb 2021 - Present (4 years 5 months)

Performed general administrative tasks including email and calendar management, and booking meetings. Edited photos and videos, and managed websites using Squarespace and WordPress.

Calendar Management Squarespace WordPress Photo Editing Video Editing Administrative Support

Education

Degrees, certifications, and relevant coursework

HACDE SPANISH LANGUAGE CENTER (E- SPANOL PLUS)

Intensive Spanish Language Course, Spanish Language

Completed an intensive Spanish language course, achieving an intermediate level (B-1). This program focused on developing comprehensive language skills.

ADAMSON UNIVERSITY

Bachelor of Science, Hospitality Management

Undertook studies in Hospitality Management, gaining foundational knowledge and practical skills in the hospitality industry. The curriculum covered various aspects of hotel and restaurant operations.