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Frances Lyn Dacyon

@franceslyndacyon

Virtual Assistant at Carebnb LTD who managed property listings, reservations, and guest support across booking platforms.

Philippines

Message

At Carebnb LTD, I led and executed daily administrative operations, including data entry, inbox management, document organization, and calendar scheduling. I created and managed property listings across Airbnb, Booking.com, and VRBO, and handled reservations, guest reviews, disputes, and refunds.

Previously, I managed reservations and guest escalations at Loginn Hotels, while tracking room readiness and administrative records. At Shopee Express, I verified, sorted, and tracked parcels and coordinated with relevant teams on shipment issues.

Experience

Work history, roles, and key accomplishments

Team Lead / Virtual Assistant

Carebnb LTD

Jan 2024 - Feb 2026 (2 years 1 month)

Leads daily administrative operations including data entry, inbox management, and calendar scheduling. Manages property listings and reservations across multiple platforms, and acts as second-in-charge during manager absences.

Escalation Support and Admin Assistant

Loginn Hotels

Jul 2021 - Jan 2023 (1 year 6 months)

Managed reservations from multiple booking platforms and tracked daily reservations to ensure room readiness. Provided escalation support by resolving guest concerns and handling administrative tasks.

Reservation Management Airbnb Booking.Com Expedia Data Entry Administrative Support Customer Support Escalation Handling Google Sheets Excel

Product and Shipment Coordinator

Shopee Express

Jul 2020 - Jul 2021 (1 year)

Received and verified incoming parcels, ensuring accuracy and condition before logging. Scanned, sorted, and organized packages by route, and coordinated with teams to resolve shipment issues.

Inventory Management Data Entry Package Sorting Logistics Coordination Excel Google Sheets