Keir Andrei Herrera
@keirandreiherrera
Organized virtual assistant specializing in property operations and client-focused support.
PhilippinesWhat I'm looking for
I am an efficient and organized Virtual Assistant with a strong background supporting property management, cleaning services, and client operations. I bring hands-on experience coordinating bookings, vendor communication, and schedules to ensure seamless service delivery.
My recent roles include Client Operations Specialist handling order management and pre-sales support, and Shopify Support Advisor managing inbound merchant inquiries and technical assistance. I maintain accurate CRM and ERP records and generate reports to identify and resolve operational bottlenecks.
I have extensive experience as an Airbnb Customer Experience Specialist and in phone-based banking and technical support roles, which strengthened my customer service, mediation, and problem-solving abilities. I am proficient in Microsoft Office, Google Workspace, and common CRM tools.
I am resourceful, dependable, and detail-oriented, committed to improving processes and delivering high-quality service while managing multiple priorities in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Contact Insight Direct Philippines
Mar 2025 - Present (11 months)
Managed client purchase orders and coordinated internal teams to ensure timely fulfillment; provided pre-sales support by preparing quotations and proposals, improving order accuracy and client satisfaction.
Shopify Support Advisor
TaskUs
Mar 2024 - Mar 2025 (1 year)
Handled multiple inbound chat inquiries and provided technical assistance on the Shopify platform, educating merchants on features and resolving escalated issues to improve merchant success.
Virtual Assistant
Luxxx Home Rentals
Dec 2022 - Mar 2024 (1 year 3 months)
Provided administrative, scheduling, and customer service support for property rental and cleaning operations, coordinated cleaners, managed bookings, billing, and maintained organized documentation.
Airbnb Customer Experience Specialist
TDCX (PH) Inc.
Dec 2021 - Dec 2022 (1 year)
Handled inbound and outbound inquiries across channels and provided mediation between guests and hosts, serving as Floor Support and subject matter expert to improve resolution quality.
Phone Banker I
Wells Fargo International Solutions LLC-Philippines
Nov 2020 - Nov 2021 (1 year)
Handled inbound inquiries and transaction concerns, delivered phone banking services including cross-selling and ensured compliance with banking policies and regulations.
Technical Advisor
Concentrix
Jul 2019 - Oct 2020 (1 year 3 months)
Provided technical support for Intuit products (QuickBooks, Payroll, POS), performed installations and configurations, and identified sales leads aligned with customer needs.
Education
Degrees, certifications, and relevant coursework
University of Rizal System
Bachelor of Science, Business Administration (Financial Management)
2014 - 2018
Completed a Bachelor of Science in Business Administration with a major in Financial Management focusing on business and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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