Jacqueline Macias

I am a results-driven Team Leader and BPO professional with over 11 years of experience in sales, customer service, retention, and team management. My career has been dedicated to enhancing key performance indicators (KPIs) and optimizing operations across major telecom and media accounts. I have a proven track record of supervising and developing high-performing teams, consistently achieving top performance in metrics such as CSAT, AHT, and sales conversions.

Throughout my tenure at Concentrix, I have honed my skills in quality assurance, recruitment, and administrative support. I take pride in coaching teams based on thorough evaluations and feedback sessions, ensuring that each member reaches their full potential. My bilingual communication skills in English and Spanish allow me to build strong relationships with clients, enhancing their experience and satisfaction.

Currently, I am pursuing certifications in Sales and Digital Marketing from HubSpot Academy to further expand my expertise. I am passionate about continuous learning and applying new strategies to drive success in my teams and organizations.