Open to opportunities

María User

@marauser

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Experienced customer support professional with a focus on client satisfaction.

El Salvador

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What I'm looking for

I seek a dynamic role that values customer satisfaction and offers growth opportunities.

With over three years of experience in customer support across the real estate and finance industries, I have consistently surpassed targets and excelled in quality assurance evaluations. My commitment to exceeding expectations is reflected in my impressive CSAT scores, which range from 97% to 100%. I am recognized for my positive attitude, meticulous attention to detail, and ability to cultivate strong customer relationships that drive revenue growth.

In my recent role as a Client Experience Coordinator at Blueground US Inc., I achieved a 30% decrease in response time and improved client satisfaction through innovative client response strategies. My efforts led to being recognized as the top-performing coordinator for three consecutive quarters. Additionally, I have a proven track record of resolving client complaints efficiently, maintaining a high level of satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Coordinator

Current

Blueground US Inc.

Jun 2022 - Mar 2024 (1 year 9 months)

Managed high-priority reservations with a focus on customer satisfaction and relationship building. Achieved a CSAT score of 98% and reduced response time by 30% through new client response macros. Recognized as the top-performing coordinator for three consecutive quarters.

Customer Satisfaction Time Management Relationship Building Problem Solving Data Analysis Communication Process Improvement Salesforce Google Suite

Customer Service Representative

Cigna Healthcare

Mar 2022 - May 2022 (2 months)

Provided exceptional support to customers regarding healthcare needs, policy information, and claims processing. Collaborated with internal teams to resolve inquiries and maintained detailed records of customer interactions.

Customer Support Claims Communication Problem Solving Team Collaboration Healthcare Time Management

Customer Care Representative

RIA Money Transfer

Oct 2021 - Apr 2022 (6 months)

Handled international transactions and maintained a customer satisfaction rating of 95%+. Achieved a 99.5% accuracy rate in processing over 500 transactions weekly and improved customer retention rates by 15%.

Customer Satisfaction Problem Solving Communication Data Entry Salesforce Time Management Teamwork

Teacher’s Assistant

Centro Escolar La Ermita

Sep 2019 - Sep 2021 (2 years)

Supported classroom activities and assisted with administrative tasks while effectively communicating with students, parents, and faculty over three years.

Classroom Management Communication Administrative Support Teamwork Organizational Skills Time Management Problem Solving Mentoring

Ballet Instructor

The Holy Family of Nazareth School

Jan 2018 - Feb 2018 (1 month)

Taught fundamental ballet techniques and managed class logistics while providing individualized instruction to students and communicating effectively with parents.

Instructing Communication Time Management Teamwork Organizational Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de El Salvador

Bachelor's Degree, Psychology

2019 - 2023

Pursued a Bachelor's Degree in Psychology, focusing on understanding human behavior, mental processes, and the application of psychological principles in various contexts.