hernan menjivarHM
Open to opportunities

hernan menjivar

@hernanmenjivar

Customer service specialist with over 6 years of experience.

El Salvador
Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I'm a dedicated customer service specialist with more than six years of experience in support, sales, and customer management across various sectors, including aviation, industrial parts, and technology. My ability to solve problems efficiently and provide exceptional service has been a cornerstone of my career. I am proficient in using digital tools such as CRM and Microsoft Office, which allows me to optimize processes and enhance client relationships.

In my previous roles, I have demonstrated a high level of attention to detail, particularly in validating fraudulent data and ensuring the integrity and security of information. My bilingual proficiency in Spanish and English has enabled me to effectively communicate with diverse clients, further strengthening my analytical and communicative skills. I am passionate about delivering outstanding customer experiences and continuously improving service quality.

Experience

Work history, roles, and key accomplishments

PM

Customer Service

Pronto Mowers

Aug 2022 - Jan 2025 (2 years 5 months)

Handled inquiries and sales of spare parts for gardening equipment and saws. Managed orders, invoicing, and customer follow-up, utilizing CRM and digital tools to optimize service.

AV

Customer Service

Avianca

May 2021 - Jun 2022 (1 year 1 month)

Provided support to customers regarding reservations, refunds, and additional services. Resolved problems and enhanced customer experience through efficient responses, communicating effectively in English and Spanish with international clients.

Education

Degrees, certifications, and relevant coursework

DC

Don Bosco College

Aeronautical Maintenance, Aeronautical Maintenance

Studied Aeronautical Maintenance at Don Bosco College from 2013 to 2015. Gained knowledge and skills in maintaining aircraft.

LI

Luz de Israel

General High School, General High School

Completed General High School at Luz de Israel from 2011 to 2012. Acquired foundational knowledge across various subjects.

Tech stack

Software and tools used professionally

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hernan menjivar - Customer Service - Pronto Mowers | Himalayas