Open to opportunities

hernan menjivar

@hernanmenjivar

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Customer service specialist with over 6 years of experience.

El Salvador

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I'm a dedicated customer service specialist with more than six years of experience in support, sales, and customer management across various sectors, including aviation, industrial parts, and technology. My ability to solve problems efficiently and provide exceptional service has been a cornerstone of my career. I am proficient in using digital tools such as CRM and Microsoft Office, which allows me to optimize processes and enhance client relationships.

In my previous roles, I have demonstrated a high level of attention to detail, particularly in validating fraudulent data and ensuring the integrity and security of information. My bilingual proficiency in Spanish and English has enabled me to effectively communicate with diverse clients, further strengthening my analytical and communicative skills. I am passionate about delivering outstanding customer experiences and continuously improving service quality.

Experience

Work history, roles, and key accomplishments

Customer Service

Pronto Mowers

Aug 2022 - Jan 2025 (2 years 5 months)

Handled inquiries and sales of spare parts for gardening equipment and saws. Managed orders, invoicing, and customer follow-up, utilizing CRM and digital tools to optimize service.

Customer Service Sales Invoicing CRM Order Management

Customer Service

Avianca

May 2021 - Jun 2022 (1 year 1 month)

Provided support to customers regarding reservations, refunds, and additional services. Resolved problems and enhanced customer experience through efficient responses, communicating effectively in English and Spanish with international clients.

Customer Support Problem Solving Customer Experience Reserving

Fraud Prevention Analyst

Mercado Libre

May 2020 - May 2021 (1 year)

Validated identity documents from various countries and verified information authenticity to prevent fraud. Conducted data analysis to detect suspicious patterns and ensured process integrity, coordinating with internal teams to improve security protocols.

Fraud Prevention Data Validation Identity Verification Data Analysis Security Protocols Risk Management

Manager

El Patrón Barbershop

Sep 2018 - Jan 2020 (1 year 4 months)

Oversaw daily business operations and customer service, implementing strategies to increase customer engagement and improve service quality. Managed inventory, personnel, and financial aspects of the barbershop.