Diana Lopes
@dianalopes2
Customer Support Specialist at Concentrix handling technical and sensitive cases across tickets, live chat, and email.
PortugalWhat I'm looking for
At Concentrix, I support customers through tickets, live chat, and email, documenting and following up on requests according to internal procedures.
I resolve technical, transactional, and sensitive cases while maintaining quality standards and SLA compliance.
At Bidfood, I coordinated daily team operations, monitored performance, delegated tasks, and trained new team members.
At NPN, I managed client communication, project follow-up, and departmental billing in Excel. I also led visual communication projects from briefing to delivery and created graphic content, video, and photography.
Experience
Work history, roles, and key accomplishments
Provide customer support through tickets, live chat, and email using CRM and internal tools. Register, document, and follow up on customer requests according to internal procedures, resolving technical, transactional, and sensitive cases with empathy and accuracy.
Team Coordinator
Bidfood
Sep 2023 - Mar 2025 (1 year 6 months)
Coordinated daily team operations in a fast-paced international environment, monitored performance, and delegated tasks to ensure workflow efficiency. Trained new team members and maintained quality control standards.
Visual Communication Manager
NPN
Jan 2019 - Dec 2022 (3 years 11 months)
Managed client communication, project follow-up, budgeting, and supplier coordination. Controlled departmental billing data in Excel, tracking costs, margins, profits, and project expenses, and led visual communication projects from briefing to final delivery.
Education
Degrees, certifications, and relevant coursework
University of Trás-os-Montes and Alto Douro (UTAD)
Bachelor's Degree, Communication & Multimedia
2016 - 2022
Bachelor's Degree in Communication & Multimedia from the University of Trás-os-Montes and Alto Douro, completed in 2022.
Institute of Advanced Technologies (IPTA)
Technical Diploma, Multimedia
2013 - 2016
Technical Diploma in Multimedia from the Institute of Advanced Technologies, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Website
dianalopesmultimedia.comPortfolio
dianalopesmultimedia.comSalary expectations
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