Looking for a job

Natalia Sliwinska

@nataliasliwinska

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I resolve multilingual customer cases and improve service experiences with content analysis, digital, and AI skills.

Portugal

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What I'm looking for

I'm looking for a customer-focused role where I can own cases, collaborate across teams, support international users, and continue developing my AI, web technology, and visual communication skills.

I've supported international customers at Bosch for MAN, managing service enquiries, cases, and complaints by phone and email from first contact through resolution.

I bring structured communication, ownership, and careful GDPR-compliant handling of sensitive customer information in remote, international service environments.

At Cognizant Technology Solutions, I reviewed high volumes of user-generated content against platform policies and quality standards, identifying patterns, escalating complex issues, and maintaining accuracy with sensitive material.

I'm expanding my customer experience work through practical training in AI, HTML, CSS, JavaScript, APIs, Python, and graphic design, while drawing on fluent Polish, English, and Portuguese communication.

Experience

Work history, roles, and key accomplishments

Service Expert / Front Office Specialist

Bosch (client: MAN)

Oct 2025 - Feb 2026 (4 months)

Managed customer enquiries and service cases via phone and email, taking ownership from initial contact through resolution. Coordinated with internal teams and handled sensitive information in compliance with GDPR.

Customer Support Case Management Communication Skills GDPR Remote Collaboration

Education Assistant – Espaço Família

Centro Social e Paroquial de Santo António

Jan 2020 - Dec 2025 (5 years 11 months)

Supported day-to-day communication between families and professionals in a people-focused environment. Collaborated with multidisciplinary teams, adapting communication to different needs.

Communication Skills Collaboration Adaptability

Senior Content Analyst / Senior Process Executive

Cognizant Technology Solutions

Jan 2018 - Dec 2020 (2 years 11 months)

Reviewed and analysed high volumes of user-generated content against platform policies and quality standards. Identified patterns and escalated non-compliant content while maintaining high accuracy.

content analysis Quality Control Policy Compliance Attention To Detail Collaboration

Customer Service Specialist – UK/BeLux

Unknown

Jan 2015 - Dec 2018 (3 years 11 months)

Provided customer support to international clients across multiple channels, resolving enquiries with clear and professional communication. Supported onboarding and training of new employees.

Customer Support Communication Skills Training Coordination