DBDayene Barros
@dayenebarros
Bilingual Administrative & Customer Support Specialist with 4+ years experience.
PortugalWhat I'm looking for
As a Bilingual Administrative & Customer Support Specialist, I bring over four years of experience in service operations, digital communication, and workflow optimization. My journey has been marked by a proven ability to handle high-volume data, manage tickets, moderate content, and deliver exceptional user experiences. I pride myself on my strong digital skills, having hands-on experience in content creation and social media management, which allows me to adapt quickly to various challenges in the workplace.
In my recent role as a Customer Communications Expert at Marley Spoon, I delivered multi-channel support while maintaining high satisfaction ratings and service level agreements. My previous experiences as a Customer Support Agent at Kaizen Gaming and a Call Center Agent at Rook Technology have further honed my skills in resolving user issues efficiently and enhancing customer retention. I am detail-oriented, tech-savvy, and committed to continuous improvement in every aspect of my work.
Experience
Work history, roles, and key accomplishments
Customer Communications Expert
Marley Spoon
Nov 2023 - Jan 2024 (2 months)
Delivered multi-channel support (chat, email, phone) while maintaining SLAs and high satisfaction ratings. Identified and escalated recurring issues, contributing to process improvements.
Customer Support Agent
Kaizen Gaming
Nov 2022 - Jul 2023 (8 months)
Resolved user issues via chat and email with a focus on efficiency and customer retention. Created and updated knowledge base articles using Zendesk, Jira, and Confluence.
Call Center Agent
Rook Technology
Sep 2020 - Nov 2022 (2 years 2 months)
Managed inbound and outbound calls, improving retention through tailored support and sales strategies.
ESL Teacher
CNA Idiomas
Jan 2018 - Jan 2020 (2 years)
Taught English to students of various age groups and proficiency levels. Designed engaging lesson plans and developed students' communication skills through interactive methods.
Education
Degrees, certifications, and relevant coursework
Cambridge English
C1 Advanced, English Language
Achieved C1 Advanced certification, demonstrating proficiency in English at a high level, suitable for academic and professional environments.
GOCertification, Digital Marketing
Completed the Fundamentals of Digital Marketing course, gaining essential skills in online marketing strategies and tools.
UDUdemy
Certification, Customer Service
Completed the Customer Service: Soft Skills Fundamentals course, focusing on enhancing customer interaction skills and service delivery.
Availability
Location
PortugalAuthorized to work in
Job categories
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