Nelson Edun
@nelsonedun
Account Manager specializing in CRM-driven client support, sales enablement, and conflict resolution.
NigeriaWhat I'm looking for
I’m an account-focused, client-relationship professional who drives satisfaction and business growth through clear communication, negotiation, and efficient service in fast-paced settings.
In my current role as an Account Manager (Remote), I’m the main point of contact for international clients, making sure they always feel heard and supported through consistent daily communication. I keep projects moving by managing tasks and timelines with Slack and Clockify, and I help ensure billing accuracy through weekly reports and summaries.
I use CRM systems to maintain full visibility of client accounts and personalize every interaction—specifically HubSpot for a 360-degree view, plus Salesforce and other customer tools across prior roles. I also track and document support work in helpdesk/ticketing systems to ensure every inquiry gets a timely, detailed response.
Before that, I strengthened my customer and support foundation through roles such as Technical Call Agent, Call Center Agent, Customer Service Representative, and Sales Representative. I’ve supported technical issue resolution, handled mobile and billing inquiries, guided customers through troubleshooting and product configurations, and logged interactions in Zendesk/Salesforce to support consistent service across channels.
Experience
Work history, roles, and key accomplishments
Account Manager
Ariesphere Inc
May 2025 - Present (1 year 2 months)
Serves as the main point of contact for international clients, ensuring daily communication keeps clients heard and supported. Manages tasks and timelines using Slack and Clockify, and uses HubSpot to maintain a logged, personalized 360-degree view of client accounts.
Provided customer support for mobile and billing inquiries across phone, email, and live chat. Used Salesforce to document interactions and Microsoft Excel to organize billing logs and account history for quick, personalized solutions.
Technical Call Agent
Széchenyi István University
Aug 2024 - Sep 2024 (1 month)
Acted as the first point of contact for students and staff, resolving technical issues with campus software and Wi-Fi. Logged and managed high-volume support requests in the university helpdesk/ticketing system and tracked recurring issues in Google Sheets to reduce resolution time.
Guided customers through product configurations and provided step-by-step troubleshooting guides via Microsoft Outlook. Maintained accurate customer records in Tesla’s CRM to support the field team with service requests and order status updates.
Resolved streaming and billing issues by logging every customer interaction in Zendesk and Salesforce to ensure consistent support. Supported account upgrades and promotions using email templates and outreach tools to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Széchenyi István University
Bachelor of Science, Civil Engineering
Earned a Bachelor of Science in Civil Engineering at Széchenyi István University, completed in 2024.
Nnamdi Azikiwe University
Bachelor of Science, Polymer and Textile Engineering
Earned a Bachelor of Science in Polymer and Textile Engineering at Nnamdi Azikiwe University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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