Oluwadamilola Ojewande

I’m a Customer Success and Customer Support professional with 5+ years of experience delivering high-quality client experiences across fintech and financial services. I focus on proactive relationship management, structured onboarding, and consultative issue resolution that turns service quality into measurable outcomes.

In my current role as a Customer Success & Support Team Lead, I lead a team of 6 client-facing support executives and help deliver consistently strong customer outcomes. I designed and implemented customer success strategies across onboarding, issue resolution, and retention—reducing client churn by 18% within two quarters—and improving first-contact resolution by 25% through empathy-driven training.

I also build performance into the day-to-day. I created performance tracking and feedback systems that helped the team exceed CSAT KPIs by 10–15% each quarter, while partnering with product and operations teams to relay client feedback and support 5+ product improvements that streamlined the customer journey.

Earlier roles strengthened my end-to-end client mindset, from account management and market expansion to frontline support. I managed portfolios of 100+ clients and handled 50+ client interactions daily, maintaining strong resolution performance, reducing escalations, and increasing product adoption through tailored engagement, needs assessment, and market research.